Subject: Ticket Assigned - Conversation with Mayline
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sat, 18 Mar 2023 15:50:25 +0000

Hi Mohammad Khalid,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Mayline Mayline                    Hi there           07:35 PM, 18th Mar                     Mayline                    I got an order number 8419295958           07:36 PM, 18th Mar                     Mayline                    And there is no available  service  from  Wafra           07:36 PM, 18th Mar                     Mayline                    I would  like to request  for pick up           07:37 PM, 18th Mar                   Mohammad                   Good Evening Mayline, Thank you for contacting Centrepoint, This is Khalid, I will be happy to help you.           07:37 PM, 18th Mar                   Mohammad                   Thank you for sharing the order details. Please allow me a moment to check this for you.           07:37 PM, 18th Mar                     Mayline                    Oh thank you           07:38 PM, 18th Mar                  
  Mohammad                   Thank you for your patience.           07:38 PM, 18th Mar                   Mohammad                   We checked and not able to found the order 8419295958 we request you to kindly check the same and let us know the correct order id.           07:39 PM, 18th Mar                     Mayline                    It's Centerpoint  Kuwait           07:40 PM, 18th Mar                   Mohammad                   Yes we are supporting you for the same.           07:40 PM, 18th Mar                   Mohammad                   But the order id you shared is not reflecting in our system.           07:41 PM, 18th Mar                     Mayline                    Ok wait           07:41 PM, 18th Mar                   Mohammad                   Sure, take your time.           07:41 PM, 18th Mar                     Mayline                    It's 8419295258           07:42 PM, 18th Mar                   Mohammad                   Thank you for sharing the order id.   
         07:42 PM, 18th Mar                   Mohammad                   Please allow me a moment to check this for you.           07:42 PM, 18th Mar                     Mayline                    I suppose this is correct now           07:42 PM, 18th Mar                   Mohammad                   Yes this is correct.           07:43 PM, 18th Mar                   Mohammad                   Would you like to pickup the same order from the store?           07:44 PM, 18th Mar                     Mayline                    Yeah           07:44 PM, 18th Mar                     Mayline                    Pls           07:44 PM, 18th Mar                     Mayline                    U don't have service fr Wafra           07:44 PM, 18th Mar                   Mohammad                   We are sorry to inform you that as per our policy we won't be able to change your delivery mode once the order has been placed successfully.           07:44 PM, 18th Mar                     Mayline        
             U don't deliver there?           07:45 PM, 18th Mar                     Mayline                    Aww           07:45 PM, 18th Mar                     Mayline                    The courier also can't deliver?           07:45 PM, 18th Mar                   Mohammad                   We are again sorry to inform you that courier will also not deliver it to the store.           07:46 PM, 18th Mar                   Mohammad                   If you need to pickup the order from the store kindly place a new order as click and collect.           07:46 PM, 18th Mar                     Mayline                    So it's canceled           07:46 PM, 18th Mar                     Mayline                    OK I will try to do it now           07:47 PM, 18th Mar                   Mohammad                   Once you will receive the call from the delivery agent you can ask him to cancel the order as we are not able to cancel the same at our end.           07:48 PM, 18th Mar        
              Mayline                    Noted           07:48 PM, 18th Mar                   Mohammad                   Is there anything else I can assist you with?           07:48 PM, 18th Mar                     Mayline                    Nothing else ty for your assistance           07:49 PM, 18th Mar                   Mohammad                   It was a pleasure to assist you. Thank you for shopping with Centrepoint.  Have a wonderful day.           07:49 PM, 18th Mar                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5869852