Subject: Ticket Assigned - Conversation with User
From: Homecentre <[email-masked]>
To: [email-masked]
Date: Sat, 18 Mar 2023 14:48:12 +0000

Hi Mohammad Khalid,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with User User                    Hi, I wanna ask about my order 8416796606, until now still not arrived.           06:17 PM, 18th Mar                   Mohammad                   Good Evening Firman, Thank you for contacting Home Centre, This is Khalid, I will be happy to help you.           06:20 PM, 18th Mar                     User                    How is status my order? Supposed to be delivered today           06:21 PM, 18th Mar                     User                    I’m waiting a whole day.           06:22 PM, 18th Mar                   Mohammad                   Thank you for sharing the order details. Please allow me a moment to check this for you.           06:22 PM, 18th Mar                   Mohammad                   Thank you for your patience.           06:28 PM, 18th Mar                   Mohammad                   Kindly note that we will check the same with our delivery team.           06:29 PM, 18th Mar                   Mohammad                   We request you to kindly allow us some time so that we can do the needful for you.           06:29 PM, 18th Mar                     User                    Your 8416796606 from HomeCentre is out for delivery, Please call 97290879,99390807 for your requests.Thank You for shopping at HomeCentre           06:29 PM, 18th Mar                     User                    That message since morning, and i’m waiting until now, I tried to call that two number, but never connected.           06:30 PM, 18th Mar                   Mohammad                   We are really sorry for the inconvenience caused to you.           06:32 PM, 18th Mar                   Mohammad                   We request you to kindly allow us some time so that we can escalate the issue to the delivery team and we will update you via the email once we will have any update.           06:33 PM, 18th Mar                   Mohammad                   Is there anything else I can assist you with?           06:36 PM, 18th Mar                     User                    I want to know when exactly my order will come, cause today I arrange my off duty.           06:38 PM, 18th Mar                     User                    Today I spoiled my full day only for waiting.           06:39 PM, 18th Mar                   Mohammad                   We cannot assure you about the timings but will try to deliver it as earliest as possible.           06:39 PM, 18th Mar                     User                    This arrangement since more than 2 weeks ago.           06:40 PM, 18th Mar                     User                    My question now is, will deliver today as per schedule or not????           06:41 PM, 18th Mar                   Mohammad                   We are not able to assure you about the day or timings but will forward it to deliver on priority.           06:42 PM, 18th Mar                   Mohammad                   Kindly allow us some time so that we can arrange the delivery for you on priority.           06:44 PM, 18th Mar                   Mohammad                   It was a pleasure to assist you. Thank you for shopping with Home Centre.  Have a wonderful day.           06:47 PM, 18th Mar                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5869527