Subject: Ticket Assigned - Conversation with .
From: Max <[email-masked]>
To: [email-masked]
Date: Thu, 16 Mar 2023 16:21:39 +0000

Hi Mohammad Khalid,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with . .                    Hello           07:40 PM, 16th Mar                     .                    Complain # 5859650 رقم الشكوى: 5859650  Dear customer service,  As per our phone conversation by today regarding above complain, Kindly find print screen of my online request.  Thank you for understanding.  أعزائي خدمه العملاء, حسب ماتم المناقشة اليوم عبر التلفون برقم الشكوى أعلاه يرجى الإطلاع على المرفق.  وشكرا لتفهمكم.           07:44 PM, 16th Mar                     .                             07:44 PM, 16th Mar                   Mohammad                   Good Evening Dear Customer, Thank you for contacting Max, This is Khalid, I will be happy to help you.           07:49 PM, 16th Mar                   Mohammad                   Kindly note that we have already raised the concerned to the courier team regarding the unfair behavior of delivery agent and we apologize for the experience you have gone through.           07:53 PM, 16th Mar                   Mohammad                   Is there anything else I can assist you with?           07:56 PM, 16th Mar                     .                             07:57 PM, 16th Mar                     .                    Before few minutes I received a call from above number           07:57 PM, 16th Mar                     .                    He was telling me your request already delivered as per system           07:58 PM, 16th Mar                     .                    And he is from Max shop           07:59 PM, 16th Mar                     .                             08:00 PM, 16th Mar                     .                    This is confirmation from delivery girl that's she collect  the shipment back.           08:01 PM, 16th Mar                   Mohammad                   Kindly note that we have checked your order id 9419029145 and found the refund of amount AED165 which has been done on to your original mode of payment.           08:02 PM, 16th Mar                   Mohammad                   And it may take upto 7-14 days to reflect in your account.           08:03 PM, 16th Mar                   Mohammad                   Is there anything else I can assist you with?           08:04 PM, 16th Mar                     .                    That's was first wrong size delivery           08:05 PM, 16th Mar                     .                    By today I received the 2nd wrong shipment too !! 9419788314           08:06 PM, 16th Mar                   Mohammad                   Could you please elaborate your query?           08:06 PM, 16th Mar                     .                    FP031523004700.           08:07 PM, 16th Mar                     .                              08:09 PM, 16th Mar                   Mohammad                   Could you please share with us the image of the product you received?           08:10 PM, 16th Mar                     .                    I don't have a shipment           08:11 PM, 16th Mar                     .                    She collected back to wearhouse           08:13 PM, 16th Mar                   Mohammad                   Thank you for the confirmation.           08:13 PM, 16th Mar                   Mohammad                   We request you to kindly share with us if you have any details of the courier agent.           08:14 PM, 16th Mar                     .                             08:14 PM, 16th Mar                     .                              08:15 PM, 16th Mar                     .                    971561907568           08:17 PM, 16th Mar                   Mohammad                   Thank you for sharing the details.           08:17 PM, 16th Mar                   Mohammad                   Kindly note that we will check the same with our warehouse team and will update you via the email once any information will receive.           08:18 PM, 16th Mar                     .                    ??           08:19 PM, 16th Mar                   Mohammad                   Is there anything else I can assist you with?           08:19 PM, 16th Mar                     .                    God bless you ?           08:19 PM, 16th Mar                   Mohammad                   It was a pleasure to assist you. Thank you for shopping with Max.  Have a wonderful day.           08:21 PM, 16th Mar                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5861174