Subject: Ticket Assigned - Conversation with User
From: Homecentre <[email-masked]>
To: [email-masked]
Date: Thu, 16 Mar 2023 16:17:13 +0000

Hi Mohammad Khalid,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with User User                    Hello           08:03 PM, 16th Mar                     User                    I didn’t receive my order           08:03 PM, 16th Mar                   Mohammad                   Good Evening Dear Customer, Thank you for contacting Home Centre, This is Khalid, I will be happy to help you.           08:05 PM, 16th Mar                     User                    I didn’t receive my order           08:05 PM, 16th Mar                     User                    it’s is supposed to be from 4-7 pm           08:05 PM, 16th Mar                   Mohammad                   Could you please share with us your order id so that we can check and assist you accordingly?           08:07 PM, 16th Mar                     User                    8419311416           08:07 PM, 16th Mar                   Mohammad                   Thank you for sharing the order details. Please allow me a moment to check this for you.           08:08 PM, 16th Mar                     User                    Okay thank you           08:08 PM, 16th Mar                   Mohammad                   Thank you for your patience.           08:10 PM, 16th Mar                   Mohammad                   Kindly note that we will forward this issue to the delivery team to expedite the delivery.           08:10 PM, 16th Mar                   Mohammad                   We request you to kindly allow us some time so that we can do the needful for you.           08:11 PM, 16th Mar                     User                    I am calling them they are not answering           08:11 PM, 16th Mar                   Mohammad                   We are sorry for the inconvenience caused to you.           08:12 PM, 16th Mar                   Mohammad                   Kindly note that we will check the same with our delivery team.           08:12 PM, 16th Mar                   Mohammad                   Requesting you to kindly allow us some time so that we can escalate the issue to the delivery team.           08:13 PM, 16th Mar                   Mohammad                   Is there anything else I can assist you with?           08:14 PM, 16th Mar                     User                    No thank you           08:16 PM, 16th Mar                   Mohammad                   It was a pleasure to assist you. Thank you for shopping with Home Centre.  Have a wonderful day.           08:16 PM, 16th Mar                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5861146