Subject: Ticket Assigned - Conversation with Mae Al Zuabi
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Thu, 16 Mar 2023 14:58:12 +0000

Hi Mohammad Khalid,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Mae Al Zuabi Mae Al Zuabi                    I call, I whatsapp           06:37 PM, 16th Mar                   Centrepoint UAE whatsapp bot                    Hello, welcome to Centrepoint!?   مرحبًا بك في سنتربوينت            06:37 PM, 16th Mar                   Centrepoint UAE whatsapp bot                    Hello Mae Al Zuabi , what can we help you with today?  ??   1. ? Order Status  2. ? Returns Process  3. ? Refund Information  4. ?Store Location    Type the option number to get started - for example, type 1 for ? Order Status    لتغيير لغة المحادثة للعربية ، اكتب عربي            06:37 PM, 16th Mar                     Mae Al Zuabi                    Nobody understands           06:37 PM, 16th Mar                   Centrepoint UAE whatsapp bot                    Hi Mae Al Zuabi , let us know if we can help you with any of the following:    1. ? Order Status  2. ? Returns Process  3. ? Refund Information   4. ? Store Location  5. ?‍?Something Else    Type the option number to get started - for example, type 1 for ? Order Status   لتغيير لغة المحادثة للعربية ، اكتب عربي            06:37 PM, 16th Mar                     Mae Al Zuabi                    3           06:37 PM, 16th Mar                   Centrepoint UAE whatsapp bot                    Returned some items? Here's how your refund works ?    After we receive your returns, we'll carry out a quality check and initiate your refund, depending on your payment method.   Credit or Debit Card  - Your refund will be credited to your card or bank account.  It may take an extra 4-15 business days to complete the transaction.   PayPal - Your refund will be credited to your PayPal account. It may take an extra 4-15 business days to complete the transaction.   Cash ? - You'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user. This will take 4-7 business days.    If your products have been cancelled, this is how your refund works?    Your refund will depend on your payment method.   Credit or Debit Card  - Your refund will be credited to your card or bank account.  It may take an extra 4-15 business days to complete the transaction.   PayPal - Your refund will be credited to your PayPal account. It may take an extra 4-15 business days to complete the transaction.   If your return and refund are taking a little longer, don't worry.?  We just need more time to process your returns during sales.    For more details, go to Returns Process and Returns Policy under Help Centre.            06:37 PM, 16th Mar                   Centrepoint UAE whatsapp bot                    Before you go, let me know if I helped you with your query ?    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             06:37 PM, 16th Mar                     Mae Al Zuabi                    2           06:37 PM, 16th Mar                   Centrepoint UAE whatsapp bot                    Would you like to talk to one of our agents??    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             06:37 PM, 16th Mar                     Mae Al Zuabi                    1           06:37 PM, 16th Mar                   Centrepoint UAE whatsapp bot                   Please enter your email address           06:37 PM, 16th Mar                     Mae Al Zuabi                    [email-masked]           06:37 PM, 16th Mar                   Centrepoint UAE whatsapp bot                   Please wait, our agent will be with you shortly. Thanks           06:37 PM, 16th Mar                     Mae Al Zuabi                    Hello           06:40 PM, 16th Mar                     Mae Al Zuabi                             06:40 PM, 16th Mar                   Mohammad                   Good Evening Mae, Thank you for contacting us, This is Khalid, How may I assist you today?           06:40 PM, 16th Mar                     Mae Al Zuabi                    I did not ask to cancel this           06:41 PM, 16th Mar                     Mae Al Zuabi                    Pls try to understand           06:41 PM, 16th Mar                     Mae Al Zuabi                    Return 9415672795- 1 yellow jacket and 1 pants           06:41 PM, 16th Mar                     Mae Al Zuabi                    Last minute, I decided to not return the pants           06:41 PM, 16th Mar                     Mae Al Zuabi                    Therefore only yellow jacket was collected from me           06:42 PM, 16th Mar                   Mohammad                   Thank you for sharing the order details. Please allow me a moment to check this for you.           06:42 PM, 16th Mar                     Mae Al Zuabi                    39 aed           06:42 PM, 16th Mar                     Mae Al Zuabi                             06:45 PM, 16th Mar                     Mae Al Zuabi                    This one is processed already           06:46 PM, 16th Mar                   Mohammad                   Thank you for sharing the order details. Please allow me a moment to check this for you.           06:46 PM, 16th Mar                     Mae Al Zuabi                    This I asked to return but last minute I decided to not return           06:47 PM, 16th Mar                     Mae Al Zuabi                             06:47 PM, 16th Mar                     Mae Al Zuabi                    This one I returned but no refund amount           06:47 PM, 16th Mar                     Mae Al Zuabi                    Pls understand           06:47 PM, 16th Mar                     Mae Al Zuabi                    I call, I whatsapp, nobody can understand           06:48 PM, 16th Mar                     Mae Al Zuabi                    1 return reference # 1 pants for woman-69 aed Status- refunded           06:49 PM, 16th Mar                   Mohammad                   Only the refund of the 1 item is missing?           06:49 PM, 16th Mar                     Mae Al Zuabi                    2nd return reference #- 1 pants for Man- I DECIDED TO NOT RETURN 1 yellow jacket- I RETURNED Where is the refund amount???           06:50 PM, 16th Mar                     Mae Al Zuabi                    Yes           06:50 PM, 16th Mar                     Mae Al Zuabi                    The yellow jacket           06:50 PM, 16th Mar                     Mae Al Zuabi                    This is so frustrating           06:50 PM, 16th Mar                     Mae Al Zuabi                    The yellow jacket has to be refunded.... I returned it.           06:51 PM, 16th Mar                     Mae Al Zuabi                    Did u understand me now?           06:52 PM, 16th Mar                     Mae Al Zuabi                    2 refund reference...  1. Pants for woman- returned, refunded           06:52 PM, 16th Mar                   Mohammad                   Thank you for the confirmation.           06:52 PM, 16th Mar                     Mae Al Zuabi                    2. 1.Pants for man- i did not return thereforeno refund amount 2.2 yellow jacket which I returned.. where is the REFUND AMOUNT?           06:53 PM, 16th Mar                     Mae Al Zuabi                    Hello... which one are you confirming           06:54 PM, 16th Mar                     Mae Al Zuabi                    Yellow jacket not refunded           06:54 PM, 16th Mar                     Mae Al Zuabi                    I did not request to cancel the return           06:54 PM, 16th Mar                   Mohammad                   Thank you for your patience.           06:55 PM, 16th Mar                     Mae Al Zuabi                    Its picked up already           06:55 PM, 16th Mar                   Mohammad                   Kindly note that we have refunded you the remaining amount of AED 45.5653 on your original mode of payment and it may take upto 7-14 days to reflect in your account.           06:55 PM, 16th Mar                     Mae Al Zuabi                    Thank you. God bless you           06:56 PM, 16th Mar                   Mohammad                   Also note that the amount of AED 1.4347 has bee refunded on to your My credit wallet.           06:56 PM, 16th Mar                   Mohammad                   Is there anything else I can assist you with?           06:57 PM, 16th Mar                     Mae Al Zuabi                    Noted. Thank u. Im sorry if I was mean.           06:57 PM, 16th Mar                     Mae Al Zuabi                    Thank u so much . Nothing else           06:57 PM, 16th Mar                   Mohammad                   It was a pleasure to assist you. Thank you for shopping with Centrepoint.  Have a wonderful day.           06:57 PM, 16th Mar                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5860647