Subject: Ticket Assigned - Conversation with M
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Thu, 16 Mar 2023 08:26:18 +0000

Hi Mohammad Khalid,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with M M                    Hello           12:06 PM, 16th Mar                   Centrepoint UAE whatsapp bot                    Hello, welcome to Centrepoint!?   مرحبًا بك في سنتربوينت            12:06 PM, 16th Mar                   Centrepoint UAE whatsapp bot                    What language do you prefer?   ما هي اللغة التي تفضلها؟   Type 1 for English  أدخل 2 للغة العربية            12:06 PM, 16th Mar                     M                    1           12:07 PM, 16th Mar                   Centrepoint UAE whatsapp bot                    Hello M , what can we help you with today?  ??   1. ? Order Status  2. ? Returns Process  3. ? Refund Information  4. ?Store Location    Type the option number to get started - for example, type 1 for ? Order Status    لتغيير لغة المحادثة للعربية ، اكتب عربي            12:07 PM, 16th Mar                     M                    1           12:07 PM, 16th Mar                   Centrepoint UAE whatsapp bot                   Please enter your order number to continue.           12:07 PM, 16th Mar                     M                    9419414221           12:07 PM, 16th Mar                   Centrepoint UAE whatsapp bot                    Thanks, your order is Delivered    If you haven't received your order yet or have only received a part of it, please reply 2 for assistance.   You can also easily track your order from My Account > Order History.            12:07 PM, 16th Mar                   Centrepoint UAE whatsapp bot                    Before you go, let me know if I helped you with your query ?    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             12:07 PM, 16th Mar                     M                    2           12:07 PM, 16th Mar                   Centrepoint UAE whatsapp bot                    Would you like to talk to one of our agents??    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             12:08 PM, 16th Mar                     M                    1           12:08 PM, 16th Mar                   Centrepoint UAE whatsapp bot                   Please enter your email address           12:08 PM, 16th Mar                     M                    [email-masked]           12:08 PM, 16th Mar                   Centrepoint UAE whatsapp bot                   Please wait, our agent will be with you shortly. Thanks           12:08 PM, 16th Mar                     M                    Hello agent           12:10 PM, 16th Mar                   Mohammad                   Good Afternoon Muhammad, Thank you for contacting Centrepoint. This is Khalid, I will be happy to assist you.           12:10 PM, 16th Mar                     M                    Yes regarding my order           12:11 PM, 16th Mar                     M                    I haven’t received any items from this order           12:11 PM, 16th Mar                     M                    But it’s showing delivered           12:11 PM, 16th Mar                     M                    My complaint number is 5849262           12:11 PM, 16th Mar                     M                             12:12 PM, 16th Mar                     M                    I got this email           12:12 PM, 16th Mar                     M                    But the problem is not solved.           12:12 PM, 16th Mar                   Mohammad                   Thank you for sharing the order details. Please allow me a moment to check this for you.           12:13 PM, 16th Mar                     M                    Sure           12:14 PM, 16th Mar                   Mohammad                   I am still checking.           12:18 PM, 16th Mar                   Mohammad                   Thank you for your patience.           12:19 PM, 16th Mar                   Mohammad                   We have checked and found our team is working on your issue.           12:20 PM, 16th Mar                   Mohammad                   And will get back to you via email once any information will receive.           12:20 PM, 16th Mar                   Mohammad                   Is there anything else I can assist you with?           12:22 PM, 16th Mar                   Mohammad                   It was a pleasure to assist you. Thank you for shopping with Centrepoint.  Have a wonderful day.           12:25 PM, 16th Mar                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5857983