Subject: [JIRA] (REL-168453) Refund to original payment method
From: "Reshmaa KJ (Jira)" <[email-masked]>
To: [email-masked]
Date: Wed, 15 Mar 2023 19:02:12 +0000

Reshmaa KJ *made 2 updates* and *added 1 new comment*. REL-System Reliability Engineering - Landmark/REL-168453 Refund to original payment method 

Reshmaa KJ *made 2 updates* and *added 1 new comment*.

REL-System Reliability Engineering - Landmark ( https://landmark.atlassian.net/browse/REL?atlOrigin=eyJpIjoiMGE2OWE5OTQzMGUzNDM3Mjg3NzkwZmUzNDM3YThmYTciLCJwIjoiaiJ9 )

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REL-168453 ( https://landmark.atlassian.net/browse/REL-168453?atlOrigin=eyJpIjoiMGE2OWE5OTQzMGUzNDM3Mjg3NzkwZmUzNDM3YThmYTciLCJwIjoiaiJ9 )

Refund to original payment method ( https://landmark.atlassian.net/browse/REL-168453?atlOrigin=eyJpIjoiMGE2OWE5OTQzMGUzNDM3Mjg3NzkwZmUzNDM3YThmYTciLCJwIjoiaiJ9 )
Updates
Reshmaa KJ 10:59 PM GST Assignee: Reshmaa KJ Asma Salem Status: Work In Progress Reassigned for clarity
Comments
Reshmaa KJ 10:59 PM GST

Hi @Asma Salem

We can change the payment method but mentioned order is placed using MADA card and Payfort is having issues with refund the amount in MADA card and they are working to fix the issue. Meanwhile, tea will share the failed transactions to them and they have processed the refund manually through the bank and It will take 2-3 weeks for the refund to reflect in the customer’s account.

Please confirm if the customer is ok with it and we will proceed

View issue ( https://landmark.atlassian.net/browse/REL-168453?atlOrigin=eyJpIjoiMGE2OWE5OTQzMGUzNDM3Mjg3NzkwZmUzNDM3YThmYTciLCJwIjoiaiJ9 )

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