Subject: Note Added - [#5829229] Fwd: How did you enjoy shopping with us?
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Wed, 15 Mar 2023 12:34:52 +0000

Hi ,    Wajeeha Arshi added a note and wants you to have a look.   Ticket URL:  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5829229    Subject:  Fwd: How did you enjoy shopping with us?   Requester: alok bansal    Note Content:   <div class="WordSection1">
<div class="MsoNormal">How many times did the customer buy from us?</div>
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<div class="MsoNormal">What is the return ratio?</div>
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<div>From: Centrepoint &lt;[email-masked]&gt; <br>
<b>Sent:</b> Wednesday, March 15, 2023 3:59 PM<br>
<b>To:</b> Wajeeha Arshi &lt;[email-masked]&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;[email-masked]&gt;<br>
<b>Subject:</b> Fwd: [#5829229] - Fwd: How did you enjoy shopping with us?</div>
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<b><i><span style="font-size:13.5pt;color:indianred">CAUTION: External email sender. Use care when clicking on links or opening attachments!
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Hi Team,</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Kindly update us on the issue, cx is chasing us.<br>
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Problem Statement: Refund approval<br>
Order Date : Mar 9, 2023<br>
Order ID: 9418438609<br>
Tracking ID: FP031023001518<br>
Item value: AED 274.00<br>
Missing Item ID and Name : 165161500 -- Versace Eros Eau de Toilette - 100 ml<br>
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Assistance Required: Refund approval<br>
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Issue Description: Cx is only received one item in above mentioned order. As per the warsouse both the items was shipped but cx only received on item.<br>
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Customer history: This is cx's first order.<br>
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Assistance Required: Kindly provide us the approval to process the refund for the mentioned order and assist to close this case.<br>
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Thank you for your help!<br>
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Regards,<br>
Mohammad Khalid</span></div>
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<span style="font-size:10.5pt;font-family:-apple-system">On Sat, 11 Mar at 8:34 PM
<span class="separator">, Centrepoint &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Hi Team,<br>
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Problem Statement: Refund approval<br>
Order Date : Mar 9, 2023<br>
Order ID: 9418438609<br>
Tracking ID: FP031023001518<br>
Item value: AED 274.00<br>
Missing Item ID and Name : 165161500 -- Versace Eros Eau de Toilette - 100 ml<br>
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Assistance Required: Refund approval<br>
<br>
Issue Description: Cx is only received one item in above mentioned order. As per the warsouse both the items was shipped but cx only received on item.<br>
<br>
Customer history: ​This is cx's first order.<br>
<br>
Assistance Required: Kindly provide us the approval to process the refund for the mentioned order and assist to close this case.<br>
<br>
Thank you for your help!<br>
<br>
Regards,<br>
Mohammad Khalid</span></div>
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</span><span style='font-size:1.0pt;font-family:"fdtktid",serif;color:white'>5829229:1125156</span><span style="font-size:10.5pt;font-family:-apple-system">
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