Subject: Ticket Assigned - Conversation with User
From: Homecentre <[email-masked]>
To: [email-masked]
Date: Wed, 15 Mar 2023 12:16:52 +0000

Hi Mohammad Khalid,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with User User                    Hello           04:03 PM, 15th Mar                     User                    any update on my order?           04:03 PM, 15th Mar                     User                    I didn’t heard from Home Center..           04:04 PM, 15th Mar                   Mohammad                   Good Afternoon Dear Customer, Thank you for contacting Home Centre, This is Khalid, I will be happy to help you.           04:07 PM, 15th Mar                     User                    8419052247           04:07 PM, 15th Mar                     User                    This is order number           04:08 PM, 15th Mar                     User                    yesterday i went to store to collect but they couldn’t find the package           04:08 PM, 15th Mar                     User                    Till bow I didn’t received any answer from Home Center           04:08 PM, 15th Mar                   Mohammad                   Thank you for sharing the order details. Please allow me a moment to check this for you.           04:09 PM, 15th Mar                   Mohammad                   As per the order details your order is Ready for pickup at the store.           04:10 PM, 15th Mar                   Mohammad                   We would like to inform you, kindly make sure to have your any National ID or Passport, during the pickup. ​           04:10 PM, 15th Mar                   Mohammad                   Also, make sure to have the SMS ready, as it is needed in the branch to be able to complete the pickup process.           04:11 PM, 15th Mar                     User                    I am receiving this message since Monday.. but when i went to pickup there .. they said they couldn’t find the package           04:11 PM, 15th Mar                   Mohammad                   Thank you for clarification.           04:11 PM, 15th Mar                   Mohammad                   Kindly note that we will check the same with our store team and will update you via email [email-masked].           04:12 PM, 15th Mar                     User                    I dropped my number to one of the employee but didn’t hear till now..           04:12 PM, 15th Mar                   Mohammad                   We are sorry for this.           04:13 PM, 15th Mar                   Mohammad                   Kindly allow us some time so that we can check and assist you accordingly.           04:13 PM, 15th Mar                   Mohammad                   Is there anything else I can assist you with?           04:15 PM, 15th Mar                     User                    Will wait for reply..           04:15 PM, 15th Mar                     User                    Thanks           04:15 PM, 15th Mar                   Mohammad                   It was a pleasure to assist you. Thank you for shopping with Home Centre.  Have a wonderful day.           04:16 PM, 15th Mar                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5853346