Subject: Note Added - [#5625393] Order 9411474764 received with missing part
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Wed, 15 Mar 2023 11:16:37 +0000

Hi ,    Manjit Gurung added a note and wants you to have a look.   Ticket URL:  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5625393    Subject:  Order 9411474764 received with missing part   Requester: Raja Zia    Note Content:   <div class="WordSection1">
<div class="MsoNormal">Dear Ravi,</div>
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<div class="MsoNormal">It’s CNC shipment &amp; we are not able to replace the same. </div>
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<a id="OWAAMD7411ADB355A4D8EA1F0A06C2B73DFEB" href="mailto:[email-masked]" rel="noreferrer"><span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Babyshop</span></a><a id="OWAAMDCFC0A08C7FE4F228C617A923A537BBA" href="mailto:[email-masked]" rel="noreferrer"><span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Escalations
 Dxbteam</span></a> ; Kindly process return for said item. </div>
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<div class="MsoNormal"><b>Thanks &amp; Regards,</b></div>
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<b><span style='font-size:10.0pt;font-family:"Tahoma",sans-serif;color:#0D0D0D'>Manjit Gurung</span></b><span style='font-size:10.0pt;font-family:"Tahoma",sans-serif;color:#FF9900'></span>
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<b><span style='font-size:10.0pt;font-family:"Tahoma",sans-serif;color:#595959'>Landmark Group, UAE - RDC Operations – Non Home
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<span style='font-size:10.0pt;font-family:"Tahoma",sans-serif;color:#595959'>Direct : +9714 899 3526
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<span style='font-size:10.0pt;font-family:"Tahoma",sans-serif;color:#0D0D0D'>E-mail:
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<div>From: Ravi Sankar Podiyattillam &lt;[email-masked]&gt;
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<b>Sent:</b> Wednesday, March 15, 2023 8:37 AM<br>
<b>To:</b> Bsu Wh Nursery &lt;[email-masked]&gt;; Manjit Gurung &lt;[email-masked]&gt;; Christopher Kumar &lt;[email-masked]&gt;; Conlocecom uae &lt;[email-masked]&gt;<br>
<b>Cc:</b> Ankkur Gupta &lt;[email-masked]&gt;<br>
<b>Subject:</b> RE: [#5625393] - Order 9411474764 received with missing part</div>
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<div class="MsoNormal">Hi Manjit</div>
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<div class="MsoNormal">Can you confirm when we hand over the same to OLM</div>
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<b><span style='font-size:10.0pt;font-family:"Tahoma",sans-serif;color:#595959'>Thanks &amp; Regards</span></b>
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<b><span style='font-size:10.0pt;font-family:"Tahoma",sans-serif;color:#595959'>Ravisankar</span></b>
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<b><span style='font-size:10.0pt;font-family:"Tahoma",sans-serif;color:#595959'>Landmark
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</span></b><b><span style='font-size:10.0pt;font-family:"Tahoma",sans-serif;color:#595959'>FC Operations – Non Home
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<span style='font-size:10.0pt;font-family:"Tahoma",sans-serif;color:#595959'>P.O. Box 17155</span><span style='font-size:10.0pt;font-family:"Tahoma",sans-serif;color:#7F7F7F'>
</span><span style='font-size:10.0pt;font-family:"Tahoma",sans-serif;color:#FF9900'>|
</span><span style='font-size:10.0pt;font-family:"Tahoma",sans-serif;color:#595959'>Dubai, United Arab Emirates
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<span style='font-size:10.0pt;font-family:"Tahoma",sans-serif;color:#595959'>Mobile : +97150 2422178
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<span style='font-size:10.0pt;font-family:"Tahoma",sans-serif;color:#0D0D0D'>E-mail:
</span><span style='font-size:10.0pt;font-family:"Tahoma",sans-serif;color:#595959'><a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>
</span><b><span style='font-size:10.0pt;font-family:"Tahoma",sans-serif;color:#F79646'>|</span></b><span style='font-size:10.0pt;font-family:"Tahoma",sans-serif;color:#0099FF'><a href="http://www.landmarkgroup.com" rel="noreferrer">www.landmarkgroup.com</a>
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<b>From:</b> Bsu Wh Nursery &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
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<b>Sent:</b> Wednesday, March 15, 2023 7:35 AM<br>
<b>To:</b> Manjit Gurung &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Ravi Sankar Podiyattillam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Christopher
 Kumar &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Conlocecom uae &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> RE: [#5625393] - Order 9411474764 received with missing part</div>
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<div class="MsoNormal">Dear sir ,</div>
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<div class="MsoNormal">The below order item we handover 14<sup>th</sup> march  .</div>
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<div class="MsoNormal">Regards ,</div>
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<div class="MsoNormal">Tauheed</div>
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<b>From:</b> Christopher Kumar &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
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<b>Sent:</b> Monday, March 13, 2023 9:23 AM<br>
<b>To:</b> Bsu Wh Nursery &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Bsu Wml &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> FW: [#5625393] - Order 9411474764 received with missing part</div>
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<div class="MsoNormal">Pls check </div>
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<b>From:</b> Ankkur Gupta &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
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<b>Sent:</b> Monday, March 13, 2023 1:24 AM<br>
<b>To:</b> Babyshop &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Ravi Sankar Podiyattillam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Christopher Kumar &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Escalations Dxbteam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> RE: [#5625393] - Order 9411474764 received with missing part</div>
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<div class="MsoNormal">Hi <a id="OWAAMC80927408EFC4E3D940FA3CE9C60E672" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Ravi Sankar  Podiyattillam</span></a>,</div>
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<div class="MsoNormal">Is this case sorted??</div>
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<b>From:</b> Babyshop &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
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<b>Sent:</b> Monday, 30 January 2023 12:02 AM<br>
<b>To:</b> Ankkur Gupta &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Christopher Kumar &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Ravi Sankar Podiyattillam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;;
 Escalations Dxbteam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> Fwd: [#5625393] - Order 9411474764 received with missing part</div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-Apple-System">Hi Team,</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-Apple-System">Kindly update on this.</span></div>
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Problem Statement:  Return/replacement Approval<br>
Order Date : Jan 21, 2023<br>
Order ID: 9411474764 <br>
Tracking ID: 941147476499990001<br>
Assistance Required: Need Return/replacement Apporval<br>
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item: 164447200 -- Juniors Apricot Dream Big Swing Bed<br>
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Issue Description:  Customer reporting that in above mentioned item tray is missing. According to website tray is showing in the item.<br>
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PFA and kindly look into the issue and assist in further course of action.</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-Apple-System">Thank You,<br>
<span style="color:black;background:white">Babyshop </span>Support Team.</span></div>
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<span style="font-size:10.5pt;font-family:-Apple-System">On Fri, 27 Jan at 7:33 PM
<span class="separator">, Babyshop &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-Apple-System">Hi Team,<br>
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Problem Statement:  Return/replacement Apporval<br>
Order Date : Jan 21, 2023<br>
Order ID: 9411474764 <br>
Tracking ID: 941147476499990001<br>
Assistance Required: Need ​Return/replacement Apporval<br>
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item: 164447200 -- Juniors Apricot Dream Big Swing Bed<br>
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Issue Description:  Customer reporting that in above mentioned item tray is missing. According to website tray is showing in the item.<br>
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PFA and kindly look into the issue and assist in further course of action.<br>
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Regards,<br>
Mohammad Khalid</span></div>
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