Subject: Ticket Assigned - Conversation with Um Mohammed?
From: Max <[email-masked]>
To: [email-masked]
Date: Wed, 15 Mar 2023 10:41:44 +0000

Hi Mohammad Khalid,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Um Mohammed? Um Mohammed?                    Hi dear  Regarding order : FP30923002259  I returned an item woth 55 AED.. and it has been picked up 2 days a go.. and still it has not been refunded.. I asked to be refunded to my shukran wallet           02:27 PM, 15th Mar                     Um Mohammed?                    Sorry the order number is 9418291903           02:28 PM, 15th Mar                   Mohammad                   Good Afternoon Mohammed, Thank you for contacting Max. This is Khalid, I will be happy to assist you.           02:32 PM, 15th Mar                   Mohammad                   Thank you for your patience.           02:35 PM, 15th Mar                   Mohammad                   Please note, as per the return tracking ID : SD010083309, we can see that your items has been collected from you on 14/03/23.           02:35 PM, 15th Mar                   Mohammad                   We would like to inform you that your product will take 2 - 3 business days to reach our warehouse and it will take us 1 - 2 business days from the time we receive your return to conduct a quality check and issue your refund.           02:35 PM, 15th Mar                   Mohammad                   Once the refund of amount AED 50.75 will be done, it will be instantly credited to your My credit wallet           02:36 PM, 15th Mar                     Um Mohammed?                    Oh.. that is a long time.. but I will wait.. thanks for you assistance           02:36 PM, 15th Mar                   Mohammad                   Is there anything else I can assist you with?           02:38 PM, 15th Mar                     Um Mohammed?                    Thanks.. that’s all           02:38 PM, 15th Mar                   Mohammad                   It was a pleasure to assist you. Thank you for shopping with Max.  Have a wonderful day.           02:41 PM, 15th Mar                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5852657