Subject: Ticket Assigned - Conversation with ??
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Wed, 15 Mar 2023 10:27:35 +0000

Hi Mohammad Khalid,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with ?? ??                    Hi           01:55 PM, 15th Mar                     ??                             01:56 PM, 15th Mar                     ??                    I bought this item on November 2022           01:56 PM, 15th Mar                     ??                    Current situation           01:57 PM, 15th Mar                     ??                    The stitch and zipper is gone           01:57 PM, 15th Mar                     ??                    No durability           01:57 PM, 15th Mar                     ??                    It’s very bad experience           01:57 PM, 15th Mar                   Mohammad                   Good Afternoon Dear Customer, Thank you for contacting Centrepoint. This is Khalid, I will be happy to assist you.           02:06 PM, 15th Mar                   Mohammad                   Thank you for sharing the order details. Please allow me a moment to check this for you.           02:08 PM, 15th Mar                   Mohammad                   Thank you for your patiece.           02:11 PM, 15th Mar                   Mohammad                   *patience.           02:11 PM, 15th Mar                   Mohammad                   We have checked and fount that you purchased this bag on 11/28/22.           02:12 PM, 15th Mar                   Mohammad                   We sincerely apologize for the inconvenience caused to you.           02:15 PM, 15th Mar                   Mohammad                   Kindly note that we are not able to return the item as it is purchased in November and according to the return policy it can be only return within 14 days of purchase.           02:16 PM, 15th Mar                     ??                    The policy I know           02:18 PM, 15th Mar                     ??                    My question is the item is durable for 6 months?           02:18 PM, 15th Mar                     ??                    Return policy is different           02:18 PM, 15th Mar                     ??                    It’s very unfair           02:18 PM, 15th Mar                   Mohammad                   We would like to inform you that we checked and not able to find any such information on the website.           02:22 PM, 15th Mar                   Mohammad                   Is there anything else I can assist you with?           02:24 PM, 15th Mar                   Mohammad                   It was a pleasure to assist you. Thank you for shopping with Centrepoint.  Have a wonderful day.           02:27 PM, 15th Mar                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5852545