Subject: Ticket Assigned - Conversation with ACE
From: Max <[email-masked]>
To: [email-masked]
Date: Tue, 14 Mar 2023 14:58:42 +0000

Hi Mohammad Khalid,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with ACE ACE                    Hi           06:21 PM, 14th Mar                     ACE                    Hello           06:21 PM, 14th Mar                     ACE                             06:21 PM, 14th Mar                     ACE                    I keep getting this text please how can I use this           06:21 PM, 14th Mar                   Mohammad                   Good Evening Dear Customer, Thank you for contacting Max. This is Khalid, I will be happy to help you.           06:30 PM, 14th Mar                     ACE                    Ok           06:31 PM, 14th Mar                     ACE                    I keep getting this message but can’t see it on my Shukran           06:31 PM, 14th Mar                     ACE                    I called sukran customer care but it’s not there           06:31 PM, 14th Mar                   Mohammad                   Please allow me a moment to check this for you.           06:34 PM, 14th Mar                     ACE                    Ok check           06:35 PM, 14th Mar                   Mohammad                   We would like to inform you that we are facing some technical issue at this time and not able to check the order details.           06:42 PM, 14th Mar                   Mohammad                   We request you to kindly allow us some time our team is working on the issue.           06:42 PM, 14th Mar                   Mohammad                   We request you to kindly contact us after some time.           06:42 PM, 14th Mar                     ACE                    When           06:43 PM, 14th Mar                   Mohammad                   It worked now.           06:46 PM, 14th Mar                     ACE                    Ok what’s the outcome           06:47 PM, 14th Mar                   Mohammad                   Kindly hold for a minute check the details for you.           06:47 PM, 14th Mar                     ACE                    Ok           06:47 PM, 14th Mar                   Mohammad                   We have checked and found you have AED 119.85 in your My credit wallet.           06:48 PM, 14th Mar                   Mohammad                   If you are not able to view the refund in your My Credit wallet, kindly share with us the screenshot of the My Credit wallet section and we will do the needful for you.           06:48 PM, 14th Mar                     ACE                    How will I use this           06:48 PM, 14th Mar                     ACE                    Is it not sukran ?           06:48 PM, 14th Mar                   Mohammad                   No these are My credit wallet balance.           06:50 PM, 14th Mar                     ACE                    Ok I will check now           06:50 PM, 14th Mar                   Mohammad                   You can use your my credit account in your online purchase in 5 easy steps:   Step 1 - Simply log onto your account Step 2 - Start shopping Step 3 - Add chosen items to basket Step 4 - Proceed to checkout Step 5 - Select the my credit as a payment option           06:50 PM, 14th Mar                     ACE                    Okk           06:51 PM, 14th Mar                   Mohammad                   Is there anything else I can assist you with?           06:51 PM, 14th Mar                     ACE                    It is replaced by sukran           06:52 PM, 14th Mar                   Mohammad                   It called as Shukran pay if your shukran pay is activated.           06:53 PM, 14th Mar                     ACE                    I will try now to place order           06:53 PM, 14th Mar                   Mohammad                   You can come back to us if face any problem and we will be happy to help you.           06:54 PM, 14th Mar                     ACE                    Ok thanks           06:55 PM, 14th Mar                   Mohammad                   It was a pleasure to assist you. Thank you for shopping with Max.  Have a wonderful day.           06:58 PM, 14th Mar                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5848061