Subject: Ticket Assigned - Conversation with Wael
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Tue, 14 Mar 2023 14:49:33 +0000

Hi Mohammad Khalid,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Wael Wael                    Hi again           06:04 PM, 14th Mar                   Mohammad                   Good Evening Wael, Thank you for contacting Centrepoint. This is Khalid, How may I assist you today?           06:14 PM, 14th Mar                     Wael                    My order is faulty           06:14 PM, 14th Mar                   Mohammad                   Could you please confirm us your order id : 9419068840?           06:18 PM, 14th Mar                     Wael                    Yes           06:19 PM, 14th Mar                   Mohammad                   Thank you for the confirmation.           06:20 PM, 14th Mar                   Mohammad                   Please allow me a moment to check this for you.           06:20 PM, 14th Mar                   Mohammad                   Thank your for your patience.           06:25 PM, 14th
  Mar                   Mohammad                   Kindly confirm us if both of the items are having fault?           06:25 PM, 14th Mar                     Wael                    One of them has nails inside coming out, and a small hit on top           06:27 PM, 14th Mar                     Wael                    The other           06:27 PM, 14th Mar                     Wael                    On of the legs doesnt screw           06:28 PM, 14th Mar                     Wael                    One*           06:28 PM, 14th Mar                   Mohammad                   We would request you to kindly visit the store to check the issue with them and let us know if still face the problem.           06:31 PM, 14th Mar                     Wael                    Does it make sense for me to carry them put them in the car and take them to the store?           06:32 PM, 14th Mar                     Wael                    For them to tell me we cant do anything           06:32 PM, 14th
  Mar                     Wael                    If theres a solution i will go to the store           06:32 PM, 14th Mar                     Wael                    What kind of service is this           06:33 PM, 14th Mar                   Mohammad                   Kindly share with us the image of the item showing issue.           06:33 PM, 14th Mar                     Wael                             06:34 PM, 14th Mar                     Wael                    Item 1           06:34 PM, 14th Mar                     Wael                             06:34 PM, 14th Mar                     Wael                             06:34 PM, 14th Mar                     Wael                    Item 2           06:34 PM, 14th Mar                     Wael                             06:34 PM, 14th Mar                     Wael                             06:34 PM, 14th Mar                     Wael                             06:34 PM, 14th Mar                   Mohammad                   Than
 k you for sharing the images.           06:41 PM, 14th Mar                   Mohammad                   Kindly note that we will check with our team.           06:44 PM, 14th Mar                   Mohammad                   And we will update you via the email once any information will receive.           06:45 PM, 14th Mar                     Wael                    Ok           06:45 PM, 14th Mar                     Wael                    And when would that be?           06:45 PM, 14th Mar                     Wael                    Could you update me on my mobile           06:46 PM, 14th Mar                   Mohammad                   We cannot assure you about the timings but will try to get back to you as earliest as possible.           06:46 PM, 14th Mar                   Mohammad                   It was a pleasure to assist you. Thank you for shopping with Centrepoint.  Have a wonderful day.           06:49 PM, 14th Mar                                          View conver
 sation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5847994