Subject: Ticket Assigned - Conversation with Ella
From: Max <[email-masked]>
To: [email-masked]
Date: Tue, 14 Mar 2023 14:41:31 +0000

Hi Mohammad Khalid,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Ella Ella                    Emirates post has contacted me but until now they didn't deliver the parcel. It is a little bit disappointed that a small amount of order take time to deliver.           06:09 PM, 14th Mar                   Mohammad                   Good Evening Ella, Thank you for contacting Max. This is Khalid, I will be happy to help you.           06:14 PM, 14th Mar                     Ella                    Can you please check where is my parcel please           06:15 PM, 14th Mar                     Ella                    Emirates post contacted me but until now they didn't deliver the parcel and I am out of time I will travel tomorrow           06:16 PM, 14th Mar                   Mohammad                   Please allow me a moment to check this for you.           06:19 PM, 14th Mar                   Mohammad                   Thank 
 you for your patience.           06:23 PM, 14th Mar                     Ella                    Any update           06:23 PM, 14th Mar                   Mohammad                   Kindly note that as per the tracking details your order is out for delivery.           06:23 PM, 14th Mar                   Mohammad                   If you have been contacted by the courier team then you will get your order soon.           06:24 PM, 14th Mar                   Mohammad                   Kindly note that our delivery partner has to deliver multiple orders in a day hence it takes time.           06:24 PM, 14th Mar                     Ella                    It is already evening supposed he will come today. And tomorrow my flight. Where to complain this delayed delivery           06:25 PM, 14th Mar                     Ella                    The ff order has been delayed 2 days from your side, it is really frustrating.           06:27 PM, 14th Mar                   Mohammad               
     Kindly note that your issue has already been escalated to the courier team.           06:29 PM, 14th Mar                   Mohammad                   We request you to kindly allow us some time so that we can do the needful for you.           06:29 PM, 14th Mar                     Ella                    It is quite upsetting and disappointing that if the customer Didn't follow up their order it take time to deliver where it is supposed to deliver the next day.           06:31 PM, 14th Mar                   Mohammad                   Kindly note that our team is working to resolve your issue and will get back to you as soon as possible.           06:34 PM, 14th Mar                   Mohammad                   It was a pleasure to assist you. Thank you for shopping with Max.  Have a wonderful day.           06:40 PM, 14th Mar                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5847933