Subject: Ticket Assigned - Conversation with Fatma Alshamsi
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Tue, 14 Mar 2023 14:27:29 +0000

Hi Mohammad Khalid,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Fatma Alshamsi Fatma Alshamsi                    What about bottles           05:53 PM, 14th Mar                   Mohammad                   Good Evening Fatma, Thank you for contacting us. This is Khalid, I will be happy to help you.           05:57 PM, 14th Mar                     Fatma Alshamsi                    Bottle buy 1 get 1 free           05:57 PM, 14th Mar                     Fatma Alshamsi                    I order 2 so total of 4           05:58 PM, 14th Mar                     Fatma Alshamsi                    Received only 2           05:58 PM, 14th Mar                   Mohammad                   We are really sorry for the inconvenience caused to you.           06:01 PM, 14th Mar                   Mohammad                   Please allow me a moment to check this for you.           06:01 PM, 14th Mar                     Fatma Alshamsi   
                  Ok           06:02 PM, 14th Mar                   Mohammad                   Thank you for your patience.           06:04 PM, 14th Mar                   Mohammad                   We request you to kindly confirm us the name of the item Tommee Tippee Closer To Nature 150 ml Feeding Bottle - Buy 1 Get 1 Free?           06:05 PM, 14th Mar                   Mohammad                   Hi, I'm not getting a response from you. Are we still connected?           06:09 PM, 14th Mar                     Fatma Alshamsi                    Yes           06:11 PM, 14th Mar                   Mohammad                   Thank you for the confirmation.           06:15 PM, 14th Mar                   Mohammad                   Kindly allow me some time so that I can do the needful for you.           06:16 PM, 14th Mar                     Fatma Alshamsi                    Ok           06:16 PM, 14th Mar                   Mohammad                   Thank you for your patience.           0
 6:19 PM, 14th Mar                   Mohammad                   We would like to inform you that we have refunded you the amount of AED 76.4974 against the missing item on to your original mode of payment.           06:20 PM, 14th Mar                   Mohammad                   And AED 0.5026 on to your My credit wallet.           06:20 PM, 14th Mar                     Fatma Alshamsi                    Ok           06:20 PM, 14th Mar                   Mohammad                   Is there anything else I can assist you with?           06:22 PM, 14th Mar                   Mohammad                   It was a pleasure to assist you. Thank you for shopping with Babyshop.  Have a wonderful day.           06:26 PM, 14th Mar                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5847795