Subject: Ticket Assigned - Conversation with Ligi
From: Max <[email-masked]>
To: [email-masked]
Date: Tue, 14 Mar 2023 13:38:30 +0000

Hi Mohammad Khalid,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Ligi Ligi                    I want to exchange one item           05:15 PM, 14th Mar                     Ligi                    Hello           05:15 PM, 14th Mar                   Mohammad                   Good Evening Ligi, Thank you for contacting Max. This is Khalid, I will be happy to help you.           05:20 PM, 14th Mar                     Ligi                    I want to exchange one item           05:21 PM, 14th Mar                     Ligi                    Size issues           05:21 PM, 14th Mar                   Mohammad                   Could you please share with us your order id so that we can check and assist you accordingly?           05:22 PM, 14th Mar                     Ligi                    # 9417851601           05:22 PM, 14th Mar                   Mohammad                   Thank you for sharing the order details. Please al
 low me a moment to check this for you.           05:23 PM, 14th Mar                     Ligi                    Okay           05:23 PM, 14th Mar                     Ligi                    I already returned one item same time in the collection point           05:23 PM, 14th Mar                     Ligi                    Need to know the status fir tht           05:24 PM, 14th Mar                   Mohammad                   Thank you for your patience.           05:26 PM, 14th Mar                     Ligi                    Okay           05:26 PM, 14th Mar                   Mohammad                   We have checked and as we can see a refund of amount AED73.21 has been successfully processed on to Tabby dated on 3/13/23.           05:27 PM, 14th Mar                   Mohammad                   An email notification regarding the same was sent to your email address.           05:27 PM, 14th Mar                   Mohammad                   Note: Credit/Debit card issuing banks ma
 y take up to 7-14 working days to process the transaction in some cases.           05:27 PM, 14th Mar                     Ligi                    Okay           05:27 PM, 14th Mar                     Ligi                    Okay           05:27 PM, 14th Mar                     Ligi                    ?           05:27 PM, 14th Mar                     Ligi                    Can i go to the shop and exchange??           05:28 PM, 14th Mar                   Mohammad                   We would like to inform you that in order to exchange your Max product you can visit and return the product to Max store and use your cash refund or Credit Note to buy a new product right away.           05:28 PM, 14th Mar                     Ligi                    Okay           05:28 PM, 14th Mar                     Ligi                    Within how many days i can return           05:30 PM, 14th Mar                   Mohammad                   You have 14 days from the date of collection of your orde
 r to return the item.           05:32 PM, 14th Mar                     Ligi                    Okay           05:32 PM, 14th Mar                   Mohammad                   Is there anything else I can assist you with?           05:34 PM, 14th Mar                   Mohammad                   It was a pleasure to assist you. Thank you for shopping with Max.  Have a wonderful day.           05:37 PM, 14th Mar                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5847404