Subject: Note Added - [#5677541] Order number 9412238260
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Tue, 14 Mar 2023 13:01:01 +0000

Hi ,    Nermin Shehadeh added a note and wants you to have a look.   Ticket URL:  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5677541    Subject:  Order number 9412238260   Requester: Tasneem Al-Majidi    Note Content:   <div class="WordSection1">
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<div class="MsoNormal">Please process the return collection, give me the RMA number.</div>
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<b><span style='font-size:10.0pt;font-family:"Tahoma",sans-serif;color:#0D0D0D'>Sunil kumar</span></b><span style='font-size:10.0pt;font-family:"Tahoma",sans-serif;color:#FF9900'></span>
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<b><span style='font-size:10.0pt;font-family:"Tahoma",sans-serif;color:#595959'>Babyshop
</span></b><b><span style='font-size:10.0pt;font-family:"Tahoma",sans-serif;color:#FFC000'>|</span></b><b><span style='font-size:10.0pt;font-family:"Tahoma",sans-serif;color:#595959'>COD Operations – Non Home
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<span style='font-size:10.0pt;font-family:"Tahoma",sans-serif;color:#595959'>P.O. Box 17155</span><span style='font-size:10.0pt;font-family:"Tahoma",sans-serif;color:#7F7F7F'>
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</span><span style='font-size:10.0pt;font-family:"Tahoma",sans-serif;color:#595959'>Dubai, United Arab Emirates
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<span lang="FR" style='font-size:10.0pt;font-family:"Tahoma",sans-serif;color:#595959'>Direct : +9714 809 4839
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</span><span lang="FR" style='font-size:10.0pt;font-family:"Tahoma",sans-serif;color:#595959'>Mobile : +971559676310
</span><b><span lang="FR" style='font-size:10.0pt;font-family:"Tahoma",sans-serif;color:#FF9900'>|</span></b><span lang="FR" style='font-size:10.0pt;font-family:"Tahoma",sans-serif;color:#595959'>+971543097510</span><b><span lang="FR" style='font-size:10.0pt;font-family:"Tahoma",sans-serif;color:#FF9900'>
</span></b><b><span style='font-size:10.0pt;font-family:"Tahoma",sans-serif;color:#FFC000'>|</span></b><span lang="FR" style='font-size:10.0pt;font-family:"Tahoma",sans-serif;color:#595959'>+971544764797</span><b><span lang="FR" style='font-size:10.0pt;font-family:"Tahoma",sans-serif;color:#FFC000'>
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<span lang="FR" style='font-size:10.0pt;font-family:"Tahoma",sans-serif;color:#0D0D0D'>E-mail:
</span><u><span lang="FR" style='font-size:10.0pt;font-family:"Tahoma",sans-serif;color:#0070C0'><a href="mailto:[email-masked]" rel="noreferrer"><span style="color:#0070C0">[email-masked]</span></a></span></u><b><span lang="FR" style='font-size:10.0pt;font-family:"Tahoma",sans-serif;color:#F79646'>|</span></b><span lang="FR" style='font-size:10.0pt;font-family:"Tahoma",sans-serif;color:#0099FF'><a href="http://www.landmarkgroup.com" rel="noreferrer">www.landmarkgroup.com</a>
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<div>From: Babyshop &lt;[email-masked]&gt; <br>
<b>Sent:</b> Saturday, March 11, 2023 11:51 AM<br>
<b>To:</b> Babyshop Home Delivery &lt;[email-masked]&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;[email-masked]&gt;; Anand Nukala &lt;[email-masked]&gt;<br>
<b>Subject:</b> Fwd: [#5677541] - Order number 9412238260</div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Hi Team,</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Regarding the following concern kindly confirm us if you are going to deliver the correct item to the cx or shall we process with the return and refund.<br>
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Problem Statement:  BABYSHOP TEAM<br>
Order Date : Jan 27, 2023<br>
Order ID: 9412238260<br>
Tracking ID: NA<br>
Item : 163060387<br>
Assistance Required: Damaged Item Received<br>
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Regarding the above concern cx came back to us and stating that "Yes that is correct, the reason for this is that the replacement item they got me is the same as the damaged item they brought in the first time which I had to return.<br>
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The bumps and creases were in the exact same place as the first sponge they brought in therefore I did not accept it and asked them to bring me a new one and not rebring what they brought the first time.<br>
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If you guys dont have a proper item that is not damaged please come take this one and refund my money. I think I waited long enough and I am still not satisfied with neither the service nor the quality."<br>
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Kindly check and assist us.<br>
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Regards,<br>
Mohammad Khalid</span></div>
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<span style="font-size:10.5pt;font-family:-apple-system">On Mon, 6 Mar at 12:23 PM
<span class="separator">, Babyshop &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Hi Team,</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Problem Statement:  BABYSHOP TEAM<br>
Order Date : Jan 27, 2023<br>
Order ID: 9412238260<br>
Tracking ID: NA<br>
Item : 163060387<br>
Assistance Required: Damaged Item Received</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Regarding the above concern cx came back to us and stating that "Yes that is correct, the reason for this is that the replacement item they got me is the same as the damaged item
 they brought in the first time which I had to return.<br>
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The bumps and creases were in the exact same place as the first sponge they brought in therefore I did not accept it and asked them to bring me a new one and not rebring what they brought the first time.<br>
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If you guys dont have a proper item that is not damaged please come take this one and refund my money. I think I waited long enough and I am still not satisfied with neither the service nor the quality."</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Kindly check and assist us.</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Regards,</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Mohammad Khalid</span></div>
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<span style="font-size:10.5pt;font-family:-apple-system">On Mon, 27 Feb at 1:33 PM
<span class="separator">, Babyshop &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Hi Team,</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Customer is reporting that "<span style="color:#183247">the reason for not accepting the item, this is the replacement item they got me is the same as the damaged item they brought
 in the first time which I had to return. The bumps and creases were in the exact same place as the first sponge they brought in therefore I did not accept it and asked them to bring me a new one and not rebring what they brought the first time.</span>
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<span style="font-size:10.5pt;font-family:-apple-system;color:#183247">Regards,</span><span style="font-size:10.5pt;font-family:-apple-system"></span>
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<span style="font-size:10.5pt;font-family:-apple-system;color:#183247">Reena<br>
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