Subject: Ticket Assigned - Conversation with User
From: Homecentre <[email-masked]>
To: [email-masked]
Date: Tue, 14 Mar 2023 12:55:03 +0000

Hi Mohammad Khalid,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with User User                    Hello           04:22 PM, 14th Mar                     User                    Yesterday we ordered a pendulum clock and we have received it           04:23 PM, 14th Mar                     User                    But it's not working properly           04:23 PM, 14th Mar                   Mohammad                   Good Afternoon Evening, Thank you for contacting Home Centre. This is Khalid, I will be happy to help you.           04:23 PM, 14th Mar                     User                    Even though I put new battery           04:23 PM, 14th Mar                   Mohammad                   Could you please share with us the video of the item showing issue?           04:24 PM, 14th Mar                   Mohammad                   Hi, I'm not getting a response from you. Are we still connected?           04:28 PM, 14th Mar  
                  Mohammad                   Dear Customer, I have not received a response from you still, please confirm if we are still connected?           04:31 PM, 14th Mar                     User                    Hello           04:31 PM, 14th Mar                     User                    Ok           04:32 PM, 14th Mar                     User                    The clock stopped working mrng 8           04:32 PM, 14th Mar                   Mohammad                   We would request you to kindly share with us the video and images of the showing issue.           04:33 PM, 14th Mar                     User                    Ok           04:33 PM, 14th Mar                     User                    * File attached - 20230314_153408.mp4 *             04:34 PM, 14th Mar                   Mohammad                   Thank you for sharing the video.           04:36 PM, 14th Mar                   Mohammad                   We request you to kindly share with us the order it al
 so.           04:37 PM, 14th Mar                     User                    Ok           04:38 PM, 14th Mar                     User                    You mean order no.           04:39 PM, 14th Mar                     User                    8418963772 order no           04:40 PM, 14th Mar                   Mohammad                   Thank you for sharing the order id.           04:41 PM, 14th Mar                   Mohammad                   Thank you for your patience.           04:45 PM, 14th Mar                   Mohammad                   Kindly note that we have created the return request for the same.           04:45 PM, 14th Mar                   Mohammad                   And the collection will be processed by the transportation partner, LMG within 2 to 5 working days.           04:45 PM, 14th Mar                     User                    We will receive new one           04:46 PM, 14th Mar                   Mohammad                   You can also track the return requ
 est via the LMG website https://rb.gy/w8t5tzthrough the tracking number RP0314230010352.           04:46 PM, 14th Mar                     User                    Or money will be returned           04:46 PM, 14th Mar                   Mohammad                   You will only get the refund.           04:46 PM, 14th Mar                     User                    Ok thank you so much for your help           04:46 PM, 14th Mar                     User                    ?           04:47 PM, 14th Mar                   Mohammad                   Is there anything else I can assist you with?           04:52 PM, 14th Mar                   Mohammad                   It was a pleasure to assist you. Thank you for shopping with Home Centre.  Have a wonderful day.           04:54 PM, 14th Mar                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5847093