Subject: Ticket Assigned - Conversation with User
From: Homecentre <[email-masked]>
To: [email-masked]
Date: Tue, 14 Mar 2023 12:09:59 +0000

Hi Mohammad Khalid,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with User User                    Noticed a duplicate order was created when I placed my order. Have delayed it but only received partial refund. Please refund the remaining 1.5kd           03:48 PM, 14th Mar                     User                    *have canceled duplicate order           03:48 PM, 14th Mar                     User                    Sending screenshots as proof           03:53 PM, 14th Mar                   Mohammad                   Good Afternoon Dear Customer, Thank you for contacting Home Centre. This is Khalid, How may I assist you today?           03:54 PM, 14th Mar                     User                    Notice one order placed and one is canceled. This is because the app created duplication           03:54 PM, 14th Mar                     User                    List of canceled items           03:54 PM, 14th Mar               
       User                    Hi Khalid, please see above messages and screenshots. Hope you can help resolve this           03:55 PM, 14th Mar                   Mohammad                   Thank you for sharing the order details. Please allow me a moment to check this for you.           03:56 PM, 14th Mar                     User                    Ok           03:56 PM, 14th Mar                   Mohammad                   Than you for your patience.           03:59 PM, 14th Mar                   Mohammad                   Kindly note that we will have to check the same with our tech team and will get back to you once any update will receive via email           03:59 PM, 14th Mar                     User                    How long does this usually take?           04:00 PM, 14th Mar                   Mohammad                   It usually takes 24-48 hours.           04:01 PM, 14th Mar                     User                    Please inform your tech team that a duplicate order w
 as created while making purchase on the app           04:01 PM, 14th Mar                     User                    The refund of items is done but the shipping charge of 1.500kdd is still pending           04:02 PM, 14th Mar                     User                    Also please make sure this doesn't affect my main order that is not canceled. I'm expecting the items tomorrow and hope it doesn't get delayed           04:03 PM, 14th Mar                     User                    Thank you Khalid           04:03 PM, 14th Mar                   Mohammad                   Is there anything else I can assist you with?           04:05 PM, 14th Mar                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5846721