Subject: Ticket Assigned - Conversation with Sally AlGodami
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Tue, 14 Mar 2023 11:50:41 +0000

Hi Mohammad Khalid,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Sally AlGodami Sally AlGodami                    No not picked yet           02:51 PM, 14th Mar                     Sally AlGodami                    Sorry i had a call           02:51 PM, 14th Mar                     Sally AlGodami                    Nothing of the items i mentioned before is picked till now           02:52 PM, 14th Mar                     Sally AlGodami                    Yes i received emails which i didn't check actually little busy I thought it will be solved through WhatsApp           02:55 PM, 14th Mar                   Mohammad                   Good Afternoon Sally, Thank you for contacting us. This is Khalid, I will be happy to assist you.           02:58 PM, 14th Mar                     Sally AlGodami                    Good afternoon           02:58 PM, 14th Mar                   Mohammad                   We would like to info
 rm you that except the item Striped Mid-Rise Trousers with Pockets and Flared Hem under the order id 9414909831, we have refunded your amount for other items.           03:03 PM, 14th Mar                     Sally AlGodami                    But i didn't receive Any message for this refund           03:06 PM, 14th Mar                     Sally AlGodami                    Even not yet picked up           03:06 PM, 14th Mar                     Sally AlGodami                    Only the items picked are refunded           03:06 PM, 14th Mar                     Sally AlGodami                    But the ones i mentioned before not yet           03:06 PM, 14th Mar                     Sally AlGodami                    Even on app not showing the  refund for the mentioned items           03:08 PM, 14th Mar                     Sally AlGodami                    I received a msg from tabby for paying the rest of the amount           03:08 PM, 14th Mar                   Mohammad                
    Kindly let me check the details again.           03:10 PM, 14th Mar                     Sally AlGodami                    Ok           03:14 PM, 14th Mar                   Mohammad                   Thank you for your patience.           03:15 PM, 14th Mar                   Mohammad                   Kindly note that in the order id 9414909831 we have checked and found the total amount refunded to you is AED 377.604.           03:16 PM, 14th Mar                   Mohammad                   Kindly confirm us now which items you have returned and which are still with you.           03:18 PM, 14th Mar                     Sally AlGodami                    Only thise picked up           03:20 PM, 14th Mar                     Sally AlGodami                    The rest are not           03:20 PM, 14th Mar                     Sally AlGodami                             03:20 PM, 14th Mar                     Sally AlGodami                             03:20 PM, 14th Mar                     
 Sally AlGodami                             03:20 PM, 14th Mar                     Sally AlGodami                    Those are the only ones picked and refunded           03:20 PM, 14th Mar                     Sally AlGodami                    The rest are not picked           03:21 PM, 14th Mar                   Mohammad                   Thank you for the confirmation.           03:23 PM, 14th Mar                     Sally AlGodami                             03:23 PM, 14th Mar                     Sally AlGodami                    Also this order the green shorts is not picked  nor refunded           03:24 PM, 14th Mar                   Mohammad                   We have checked and found that apart from the item Striped Mid-Rise Trousers with Pockets and Flared Hem, the refund has been done for the rest of the items.           03:26 PM, 14th Mar                   Mohammad                   Kindly confirm us the name of the item Textured Palazzo with Elasticated Waistband and Pocke
 ts under the order id 9415606485/           03:28 PM, 14th Mar                   Mohammad                   Hi, I'm not getting a response from you. Are we still connected?           03:31 PM, 14th Mar                     Sally AlGodami                    Yes           03:32 PM, 14th Mar                     Sally AlGodami                    No the item is the shorts           03:34 PM, 14th Mar                     Sally AlGodami                             03:35 PM, 14th Mar                     Sally AlGodami                    This one not refunded or picked           03:35 PM, 14th Mar                   Mohammad                   Thank you for sharing the name.           03:35 PM, 14th Mar                   Mohammad                   Kindly note that we will create the return request for the same.           03:36 PM, 14th Mar                     Sally AlGodami                    And for this order items are not picked or refunded           03:36 PM, 14th Mar                     Sa
 lly AlGodami                    How it could be refunded if i still have them here?           03:37 PM, 14th Mar                     Sally AlGodami                             03:39 PM, 14th Mar                     Sally AlGodami                             03:41 PM, 14th Mar                   Mohammad                   The screenshot you shared are the items you returned or still with you?           03:42 PM, 14th Mar                     Sally AlGodami                             03:42 PM, 14th Mar                     Sally AlGodami                    Still with me           03:42 PM, 14th Mar                     Sally AlGodami                             03:43 PM, 14th Mar                     Sally AlGodami                             03:43 PM, 14th Mar                     Sally AlGodami                    All of those not picked           03:44 PM, 14th Mar                     Sally AlGodami                             03:44 PM, 14th Mar                   Mohammad                
    Thank you for the clarification.           03:45 PM, 14th Mar                   Mohammad                   We will create the return request for the remaining items and will inform you via the email.           03:46 PM, 14th Mar                     Sally AlGodami                    Thanks           03:46 PM, 14th Mar                   Mohammad                   It was a pleasure to assist you. Thank you for shopping with Centrepoint.  Have a wonderful day.           03:50 PM, 14th Mar                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5846564