Subject: Ticket Assigned - Conversation with User
From: Homecentre <[email-masked]>
To: [email-masked]
Date: Tue, 14 Mar 2023 09:55:53 +0000

Hi Mohammad Khalid,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with User User                    Hello           01:21 PM, 14th Mar                     User                    I made an order online and one of the items was spoiled           01:21 PM, 14th Mar                     User                             01:22 PM, 14th Mar                     User                    Order number 8417987232           01:24 PM, 14th Mar                     User                    The item was recyeved broke           01:25 PM, 14th Mar                     User                    The item is Brenda glass vase-25 cm           01:26 PM, 14th Mar                   Reena                   Good Afternoon Dear Customer, Thank you for contacting Homecentre. This is Reena, I will be happy to assist you.           01:26 PM, 14th Mar                     User                    Hello           01:27 PM, 14th Mar                     User         
            R u there           01:29 PM, 14th Mar                     User                    I recieved my order           01:29 PM, 14th Mar                     User                    With a a spoilecan u check all my messages plz           01:29 PM, 14th Mar                   Reena                   It will just take a moment to check the details for you.           01:31 PM, 14th Mar                   Mohammad                   We request you to kindly confirm us the color of the Brenda glass vase which you received as damaged?           01:35 PM, 14th Mar                     User                    Grey           01:36 PM, 14th Mar                   Mohammad                   Thank you for the confirmation.           01:37 PM, 14th Mar                   Mohammad                   We request you to kindly share with us more images of the item showing damage.           01:40 PM, 14th Mar                     User                             01:41 PM, 14th Mar                     U
 ser                             01:42 PM, 14th Mar                     User                    The second one by mistake           01:42 PM, 14th Mar                     User                             01:42 PM, 14th Mar                     User                             01:43 PM, 14th Mar                     User                    Is it clear?           01:43 PM, 14th Mar                     User                             01:43 PM, 14th Mar                   Mohammad                   Thank you for sharing the images.           01:44 PM, 14th Mar                   Mohammad                   Please allow me a moment to do the needful for you.           01:44 PM, 14th Mar                     User                    Ok           01:46 PM, 14th Mar                   Mohammad                   Please confirm one more thing.           01:47 PM, 14th Mar                   Mohammad                   You ordered 2 pieces for the same.           01:47 PM, 14th Mar                     U
 ser                    Yes           01:47 PM, 14th Mar                     User                    Yes           01:47 PM, 14th Mar                     User                    One only is broke           01:47 PM, 14th Mar                     User                    The other one is good           01:47 PM, 14th Mar                   Mohammad                   Thank you for the confirmation.           01:48 PM, 14th Mar                   Mohammad                   We would like to inform you that we have created the return request for the broken one.           01:49 PM, 14th Mar                   Mohammad                   And the collection will be processed by the transportation partner, LMG within 2 to 5 working days.           01:49 PM, 14th Mar                     User                    What about the refund?           01:49 PM, 14th Mar                   Mohammad                   You can also track the return request via the LMG website https://rb.gy/w8t5tz through the trac
 king number RP0314230008426.           01:50 PM, 14th Mar                     User                    Are u going refund the money in cash?           01:50 PM, 14th Mar                     User                    Or exchange it           01:51 PM, 14th Mar                   Mohammad                   Once the refund of amount KWD 5.20 will be done, it will be refunded back to your My credit wallet.           01:51 PM, 14th Mar                   Mohammad                   We also would like to inform you that your product will take 2 - 3 business days to reach our warehouse after successful pickup and it will take us 1 - 2 business days from the time we receive your return to conduct a quality check and issue your refund.           01:51 PM, 14th Mar                     User                    Can I recieve it in cash?           01:51 PM, 14th Mar                   Mohammad                   We are sorry to inform you but in online return request the refund will be received in your M
 y credit wallet.           01:52 PM, 14th Mar                   Mohammad                   Wallet has no expiry date and you can use it anytime.           01:52 PM, 14th Mar                     User                    Ok           01:53 PM, 14th Mar                     User                    Thanks           01:53 PM, 14th Mar                   Mohammad                   Is there anything else I can assist you with?           01:53 PM, 14th Mar                   Mohammad                   It was a pleasure to assist you. Thank you for shopping with Home Centre.  Have a wonderful day.           01:55 PM, 14th Mar                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5845633