Subject: Ticket Assigned - Conversation with Omnia Barakat
From: Max <[email-masked]>
To: [email-masked]
Date: Tue, 14 Mar 2023 08:56:23 +0000

Hi Mohammad Khalid,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Omnia Barakat Omnia Barakat                    Good morning What about order of two dresses you took them on last Saturday?           12:28 PM, 14th Mar                     Omnia Barakat                    I want to change the size           12:29 PM, 14th Mar                     Omnia Barakat                    From 6_7 to 7_8           12:29 PM, 14th Mar                     Omnia Barakat                    Please contact to me  My girl has a party in the school tomorrow!           12:30 PM, 14th Mar                     Omnia Barakat                    I want dresses today please           12:30 PM, 14th Mar                   Reena                   Good Afternoon Omnia, Thank you for contacting Max. This is Reena, I will be happy to assist you.           12:35 PM, 14th Mar                     Omnia Barakat                    This my order no           12
 :37 PM, 14th Mar                     Omnia Barakat                    https://www.maxfashion.com/ae/en/p/B23KGFSROY170BLUELIGHT           12:37 PM, 14th Mar                     Omnia Barakat                    https://www.maxfashion.com/ae/en/p/B23KGYFS211YELLOWLIGHT           12:37 PM, 14th Mar                     Omnia Barakat                    I sent these two dresses to change the size on last Saturday delivery took them           12:38 PM, 14th Mar                     Omnia Barakat                    But until today nothing aarive           12:38 PM, 14th Mar                     Omnia Barakat                    But until today nothing arrive           12:39 PM, 14th Mar                     Omnia Barakat                    The school party tomorrow please send me dresses today           12:39 PM, 14th Mar                   Reena                   It will just take a moment to check the details for you.           12:44 PM, 14th Mar                   Mohammad                   Ki
 ndly allow me a moment to check the details for you.           12:45 PM, 14th Mar                   Mohammad                   Thank you for you patience.           12:48 PM, 14th Mar                   Mohammad                   First of all we would like to inform you that you will not get the replacement in online return request.           12:49 PM, 14th Mar                   Mohammad                   However you will only get the refund.           12:49 PM, 14th Mar                   Mohammad                   As per the tracking details your items have been picked up from you on March 11.           12:49 PM, 14th Mar                   Mohammad                   We would like to inform you that your product will take 2 - 3 business days to reach our warehouse and it will take us 1 - 2 business days from the time we receive your return to conduct a quality check and issue your refund.           12:49 PM, 14th Mar                   Mohammad                   Once the refund of amo
 unt AED 104.51 will be done, it will be refunded back in your My credit wallet instantly.           12:50 PM, 14th Mar                   Mohammad                   Is there anything else I can assist you with?           12:52 PM, 14th Mar                   Mohammad                   It was a pleasure to assist you. Thank you for shopping with Max.  Have a wonderful day.           12:55 PM, 14th Mar                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5845226