Subject: Ticket Assigned - Conversation with Rea
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Mon, 13 Mar 2023 14:26:31 +0000

Hi Mohammad Khalid,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Rea Rea                    Hi good evening           06:00 PM, 13th Mar                     Rea                    Just received my order           06:00 PM, 13th Mar                     Rea                    But the item delivered to me has a lacking part           06:01 PM, 13th Mar                     Rea                    How will exchange the itemm           06:01 PM, 13th Mar                     Rea                    ?           06:01 PM, 13th Mar                     Rea                             06:01 PM, 13th Mar                   Mohammad                   Good Evening Rea, Thank you for contacting Babyshop, This is Khalid, I will be happy to help you.           06:02 PM, 13th Mar                     Rea                    My item has a missing part           06:03 PM, 13th Mar                     Rea                    Upon cheking it i foun
 d out part C is missing           06:04 PM, 13th Mar                     Rea                    It was delivered 10mins ago           06:04 PM, 13th Mar                     Rea                    Part B-C is not there           06:05 PM, 13th Mar                   Mohammad                   Could you please share with us the image of the item showing issue?           06:05 PM, 13th Mar                     Rea                             06:06 PM, 13th Mar                     Rea                    This is still sealed           06:06 PM, 13th Mar                     Rea                             06:07 PM, 13th Mar                     Rea                    The white part supposed to be there           06:08 PM, 13th Mar                   Mohammad                   Thank you for sharing the details.           06:13 PM, 13th Mar                   Mohammad                   Kindly note that we will have to check the same with our concerned team and we will update you via email.      
      06:13 PM, 13th Mar                   Mohammad                   We request you to kindly share with us your email id.           06:13 PM, 13th Mar                     Rea                    [email-masked]           06:15 PM, 13th Mar                   Mohammad                   Thank you for sharing the email id.           06:15 PM, 13th Mar                     Rea                    How long is the process? Cause i badly need one for my baby's bottle           06:15 PM, 13th Mar                     Rea                    Can we go to any of your shop to exchange it?           06:17 PM, 13th Mar                   Mohammad                   We will try our best to get back to you at the earliest. However it may take 1-2 workings days.           06:17 PM, 13th Mar                   Mohammad                   We would like to inform you that in order to exchange your Babyshop product you can visit and return the product to Babyshop/Centrepoint store and use your cash refund
  or Credit Note to buy a new product right away.           06:18 PM, 13th Mar                     Rea                    Ok           06:19 PM, 13th Mar                     Rea                    Thank you           06:19 PM, 13th Mar                   Mohammad                   Is there anything else I can assist you with?           06:19 PM, 13th Mar                     Rea                    We might go to the shop then,           06:19 PM, 13th Mar                     Rea                    Who will process the credit note?           06:20 PM, 13th Mar                   Mohammad                   The store team will process the credit note.           06:22 PM, 13th Mar                     Rea                    Thanks           06:23 PM, 13th Mar                   Mohammad                   Is there anything else I can assist you with?           06:23 PM, 13th Mar                     Rea                    Nothing else . Thanks           06:24 PM, 13th Mar                   Moha
 mmad                   It was a pleasure to assist you. Thank you for shopping with Babyshop.  Have a wonderful day.           06:25 PM, 13th Mar                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5841082