Subject: Ticket Assigned - Conversation with .
From: Max <[email-masked]>
To: [email-masked]
Date: Mon, 13 Mar 2023 10:36:45 +0000

Hi Mohammad Khalid,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with . .                    Hi it’s been more than 72 hours nobody resolved my issue nobody emailed me nobody took an effort to acknowledge it           01:56 PM, 13th Mar                   Mohammad                   Good Afternoon Dear Customer, Thank you for contacting Max, This is Khalid, I will be happy to help you.           02:00 PM, 13th Mar                     .                    This           02:01 PM, 13th Mar                   Mohammad                   Could you please confirm us if you are concerning about the order id 9418439515?           02:05 PM, 13th Mar                     .                    Wait let me check           02:05 PM, 13th Mar                     .                    Yes           02:06 PM, 13th Mar                     .                    Yes my concern is this when u had a flash sale 50 off           02:06 PM, 13th Mar                     .                    50 percent off           02:06 PM, 13th Mar                   Mohammad                   Could you please confirm us if the offer was valid on all the items you added in your cart/           02:11 PM, 13th Mar                     .                    Khalid it was a flash sale on everything on everything           02:11 PM, 13th Mar                     .                             02:11 PM, 13th Mar                     .                    U can check           02:11 PM, 13th Mar                   Mohammad                   Kindly let me check the details.           02:16 PM, 13th Mar                   Mohammad                   Thank you for your patience.           02:19 PM, 13th Mar                     .                    Yea           02:20 PM, 13th Mar                   Mohammad                   We would like to inform you that we have already escalated your issue to the concerned  team and following up with them.           02:20 PM, 13th Mar                     .                    But the delivery team ain’t waiting           02:20 PM, 13th Mar                     .                    I don’t want my order to cancel           02:21 PM, 13th Mar                   Mohammad                   We would request you to kindly allow some time as the team is working on your issue and we will get back to you with the proper solution.           02:21 PM, 13th Mar                     .                    I have spend hour selecting items           02:21 PM, 13th Mar                     .                    How much days or hours u need to solve this issue           02:21 PM, 13th Mar                   Mohammad                   We are really sorry for the delay in resolving your concern.           02:22 PM, 13th Mar                   Mohammad                   Kindly allow us some more time and we will update via the email.           02:22 PM, 13th Mar                     .                    What should I say to delivery guys ?           02:23 PM, 13th Mar                   Mohammad                   You can cancel the delivery and refuse to accept the order.           02:25 PM, 13th Mar                     .                    Wow khalid what a reply           02:26 PM, 13th Mar                     .                    If I have to cancel the order then why I am ruining my head over here           02:26 PM, 13th Mar                     .                    It’s frustrating to talk to you guys and nothing is happening           02:26 PM, 13th Mar                     .                    Give me your manager number or support number where people acknowledge           02:26 PM, 13th Mar                     .                    Am I fool talking with u guys on daily basis to resolve this issue           02:27 PM, 13th Mar                     .                    I don’t wish to cancel the order I want the flash discount which u are fooling people for           02:27 PM, 13th Mar                   Mohammad                   If you do not want to cancel the order, kindly allow us some more time so that we can assist you accordingly.           02:29 PM, 13th Mar                     .                    It’s been more than 72 hours and more           02:30 PM, 13th Mar                   Mohammad                   We are sorry for this delay.           02:32 PM, 13th Mar                   Mohammad                   Rest assured we are following up with the tech team to sort it out.           02:33 PM, 13th Mar                   Mohammad                   It was a pleasure to assist you. Thank you for shopping with Max.  Have a wonderful day.           02:36 PM, 13th Mar                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5839225