Subject: Note Added - [#5717779] Re: How did you enjoy shopping with us?
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Mon, 13 Mar 2023 07:52:34 +0000

Hi ,    Marniel Baul added a note and wants you to have a look.   Ticket URL:  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5717779    Subject:  Re: How did you enjoy shopping with us?   Requester: Vency Almeida    Note Content:   <div class="WordSection1">
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<div class="MsoNormal">Dears,</div>
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<div class="MsoNormal">There is no record of the given AWB. Please assist to provide updated AWB. Thanks.
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<div class="MsoNormal">Thanks and Regards,</div>
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<div class="MsoNormal"><b><span style="font-size:12.0pt">Marneil Anne Baul-Sabocojan</span></b></div>
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<div class="MsoNormal"><span style="font-size:10.0pt">Customer Success Specialist</span></div>
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<div class="MsoNormal"><span style="font-size:10.0pt">Aramex International LLC. </span></div>
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<div class="MsoNormal"><span style="font-size:10.0pt">T.  +971 4 6076421</span></div>
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<div class="MsoNormal"><span style="font-size:10.0pt">T.  +966 115121821</span></div>
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<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>From: Akshay Berry &lt;[email-masked]&gt; <br>
<b>Sent:</b> Sunday, March 12, 2023 3:17 PM<br>
<b>To:</b> support cen &lt;[email-masked]&gt;; Ahmad Alawneh &lt;[email-masked]&gt;; Marniel Baul &lt;[email-masked]&gt;; Clifford Rodrigues &lt;[email-masked]&gt;<br>
<b>Cc:</b> Rajan Basnet &lt;[email-masked]&gt;; Escalations Dxbteam &lt;[email-masked]&gt;; Akramullah Khan &lt;[email-masked]&gt;<br>
<b>Subject:</b> RE: [#5717779] - Re: How did you enjoy shopping with us?</div>
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<strong><span style='font-size:10.5pt;font-family:"Calibri",sans-serif;color:red'>[CAUTION: EXTERNAL EMAIL] </span></strong><span style="font-size:10.5pt;color:red">This email originated
<strong><span style='font-family:"Calibri",sans-serif'>outside</span></strong> of Aramex.
<strong><span style='font-family:"Calibri",sans-serif'>DO NOT CLICK</span></strong> on
<strong><span style='font-family:"Calibri",sans-serif'>LINKS</span></strong> or <strong>
<span style='font-family:"Calibri",sans-serif'>ATTACHMENTS </span></strong>unless you recognize the sender and know the content is safe. If you suspect the email to be a SPAM or a PHISHING email, please forward the email to
<strong><span style='font-family:"Calibri",sans-serif'><a href="mailto:[email-masked]" rel="noreferrer"><span style="color:red">[email-masked]</span></a>. #BeCyberSmart</span></strong></span><span style="font-size:11.5pt"></span>
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<a id="OWAAM65181CE285684B7FB0C5C530362D2951" href="mailto:[email-masked]" rel="noreferrer"><span style='font-family:"Calibri",sans-serif;text-decoration:none'>@[email-masked]</span></a>,</div>
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<div class="MsoNormal">Reminder for return collection.</div>
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<div class="MsoNormal">AWB: 42726654110 and 42726654025</div>
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<div class="MsoNormal">Regards,</div>
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<div class="MsoNormal"><b><span style='font-size:10.0pt;font-family:"Calibri Light",sans-serif'>Akshay Berry</span></b></div>
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<span style='font-size:10.0pt;font-family:"Calibri Light",sans-serif;color:#242424;background:white'>Vendor Support &amp; Escalations Specialist</span><b><span style='font-size:10.0pt;font-family:"Calibri Light",sans-serif'></span></b>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri Light",sans-serif'>T: +971 4 5172125</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri Light",sans-serif'>Landmark Group HQ, Marina, Dubai, UAE</span></div>
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<b>From:</b> Centrepoint &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
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<b>Sent:</b> Saturday, March 4, 2023 5:17 PM<br>
<b>To:</b> <a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a><br>
<b>Cc:</b> Escalations Dxbteam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;;
<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a><br>
<b>Subject:</b> Fwd: [#5717779] - Re: How did you enjoy shopping with us?</div>
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<b><i><span style="font-size:13.5pt;color:indianred">CAUTION: External email sender. Use care when clicking on links or opening attachments!
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Hi Team,<br>
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Kindly update us on the following concern.<br>
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Regarding the following, we are unable to create and provide the booking reference. We request you to kindly create it at your end.<br>
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Following are the cx's address and contact number : <br>
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Address : east pearl international building 3rd floor flat no 32 opposite AGS SCHOOL, AL DUQM, Al Wusta, Oman<br>
Contact number : +96892466243<br>
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Problem Statement: Late Return Collection<br>
Order Date : Feb 11, 2023<br>
Order ID: 1714196301<br>
Return Tracking ID: 42726654110 and 42726654025<br>
Assistance Required: Need urgent collection<br>
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Issue Description: Customer raised two return requests on Feb 16, 2023 and the collection is pending since then. <br>
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Kindly arrange the collection asap.<br>
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Regards,<br>
Mohammad Khalid</span></div>
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<span style="font-size:10.5pt;font-family:-apple-system">On Tue, 28 Feb at 1:52 PM
<span class="separator">, Centrepoint &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Hi Team,</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Is there any further update on the following?<br>
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Regarding the following, we are unable to create and provide the booking reference. We request you to kindly create it at your end.<br>
<br>
Following are the cx's address and contact number : <br>
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Address : east pearl international building 3rd floor flat no 32 opposite AGS SCHOOL, AL DUQM, Al Wusta, Oman<br>
Contact number : +96892466243<br>
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Problem Statement: Late Return Collection<br>
Order Date : Feb 11, 2023<br>
Order ID: 1714196301<br>
Return Tracking ID: 42726654110 and 42726654025<br>
Assistance Required: Need urgent collection<br>
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Issue Description: Customer raised two return requests on Feb 16, 2023 and the collection is pending since then. <br>
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Kindly arrange the collection asap.<br>
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Regards,<br>
Mohammad Khalid</span></div>
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<span style="font-size:10.5pt;font-family:-apple-system">On Thu, 23 Feb at 6:47 PM
<span class="separator">, Centrepoint &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Hi Team,</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Regarding the following, we are unable to create and provide the booking reference. We request you to kindly create it at your end.</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Following are the cx's address and contact number : </span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Address : east pearl international building 3rd floor flat no 32 opposite AGS SCHOOL, AL DUQM, Al Wusta, Oman</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Contact number : +96892466243</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Problem Statement: Late Return Collection<br>
Order Date : Feb 11, 2023<br>
Order ID: 1714196301<br>
Return Tracking ID: 42726654110 and 42726654025<br>
Assistance Required: Need urgent collection<br>
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Issue Description: Customer raised two return requests on Feb 16, 2023 and the collection is pending since then. <br>
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Kindly arrange the collection asap.<br>
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Regards,<br>
Mohammad Khalid</span></div>
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<span style="font-size:10.5pt;font-family:-apple-system">On Thu, 23 Feb at 6:37 PM
<span class="separator">, Marniel Baul &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Dears,</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">There is no booking linked to the given AWB. Please assist to provide the booking reference. Thanks.
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<b><span style="font-size:12.0pt;font-family:-apple-system">Marneil Anne Baul-Sabocojan</span></b><span style="font-size:10.5pt;font-family:-apple-system"></span>
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<span style="font-size:10.0pt;font-family:-apple-system">Customer Success Specialist</span><span style="font-size:10.5pt;font-family:-apple-system"></span>
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<span style="font-size:10.0pt;font-family:-apple-system">Aramex International LLC.
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<span style="font-size:10.0pt;font-family:-apple-system">T.  +971 4 6076421</span><span style="font-size:10.5pt;font-family:-apple-system"></span>
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<span style="font-size:10.0pt;font-family:-apple-system">T.  +966 115121821</span><span style="font-size:10.5pt;font-family:-apple-system"></span>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">From: Centrepoint &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
<br>
<b>Sent:</b> Thursday, February 23, 2023 2:34 PM<br>
<b>To:</b> Marniel Baul &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> <a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a><br>
<b>Subject:</b> Fwd: [#5717779] - Re: How did you enjoy shopping with us?</span></div>
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<strong><span style='font-size:10.5pt;font-family:"Calibri",sans-serif;color:red'>[CAUTION: EXTERNAL EMAIL] </span></strong><span style="font-size:10.5pt;color:red">This email originated
<strong><span style='font-family:"Calibri",sans-serif'>outside</span></strong> of Aramex.
<strong><span style='font-family:"Calibri",sans-serif'>DO NOT CLICK</span></strong> on
<strong><span style='font-family:"Calibri",sans-serif'>LINKS</span></strong> or <strong>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Kindly update us on the following as there is no progress according to the tracking details.<br>
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Problem Statement: Late Return Collection<br>
Order Date : Feb 11, 2023<br>
Order ID: 1714196301<br>
Return Tracking ID: 42726654110 and 42726654025<br>
Assistance Required: Need urgent collection<br>
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Issue Description: Customer raised two return requests on Feb 16, 2023 and the collection is pending since then. <br>
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Kindly arrange the collection asap.<br>
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Regards,<br>
Mohammad Khalid</span></div>
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