Subject: Note Added - [#5754078] order defective
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sun, 12 Mar 2023 22:02:58 +0000

Hi ,    Ankkur Gupta added a note and wants you to have a look.   Ticket URL:  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5754078    Subject:  order defective   Requester: Norisa Mendoza    Note Content:   <div class="WordSection1">
<div class="MsoNormal"><span style="mso-fareast-language:EN-US">Hi <a id="OWAAM83E78239E9F94725ADA65A0A79F5BC12" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@support cen</span></a>,</span></div>
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<div class="MsoNormal"><span style="mso-fareast-language:EN-US">Approving for return &amp; replacing with new piece.</span></div>
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<div class="MsoNormal"><span style="mso-fareast-language:EN-US">Regards,<br>
Ankur</span></div>
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<div>From:<span lang="EN-US"> Centrepoint &lt;[email-masked]&gt;
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<b>Sent:</b> Saturday, 4 March 2023 7:54 PM<br>
<b>To:</b> Ankkur Gupta &lt;[email-masked]&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;[email-masked]&gt;<br>
<b>Subject:</b> Fwd: [#5754078] - order defective</span>
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<b><i><span style="font-size:13.5pt;color:indianred">CAUTION: External email sender. Use care when clicking on links or opening attachments!
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-Apple-System">Hi Team,</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-Apple-System">Kindly update us on the following concern.<br>
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Problem Statement : Product Information Description <br>
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Order Date : Feb 16, 2023<br>
Order id : 8414996569<br>
Item id and name : 161338924 -- My Fun 2-in-1 Learning Table Set<br>
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Issue Description : Cx is reporting that he got his order but he think it’s defective. The other side of led light is not working.<br>
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PFA and let us know if the product has the LED lights on both the sides.<br>
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Regards,<br>
Mohammad Khalid</span></div>
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<span style="font-size:10.5pt;font-family:-Apple-System">On Tue, 28 Feb at 3:08 PM
<span class="separator">, Centrepoint &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-Apple-System">Hi Team,</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-Apple-System">Problem Statement : Product Information Description </span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-Apple-System">Order Date : Feb 16, 2023</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-Apple-System">Order id : 8414996569</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-Apple-System">Item id and name : 161338924 -- My Fun 2-in-1 Learning Table Set</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-Apple-System">Issue Description : Cx is reporting that he got his order but he think it’s defective. The other side of led light is not working.</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-Apple-System">​PFA and let us know if the product has the LED lights on both the sides.</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-Apple-System">Regards,</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-Apple-System">​Mohammad Khalid</span></div>
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<span style="font-size:10.5pt;font-family:-Apple-System">On Sun, 26 Feb at 11:09 PM
<span class="separator">, Norisa Mendoza &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:
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<div class="MsoNormal" style="margin-bottom:12.0pt"><span style="font-size:10.5pt;font-family:-Apple-System">On 26 Feb 2023, at 9:20 PM, Centrepoint &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-Apple-System">Dear Customer,</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-Apple-System">This email concerns your Customer Service case # 5754078</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-Apple-System">I am following up on our email from 1 day back (mentioned below). We've not heard from you in 1 day. I request you to please provide us information requested in the trailing email
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-Apple-System">We request you to kindly reply within next 24 hours, as the support case request will be automatically considered resolved and be closed.</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-Apple-System">Looking forward to your response.</span></div>
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<span lang="AR-SA" style="font-size:10.5pt">عميلنا العزيز,<br>
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تتعلق هذه الرسالة الإلكترونية بحالة خدمة العملاء الخاصة بك # 5754078<br>
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نحن نقوم بمتابعة بريدنا الإلكتروني منذ يوم (المذكور أدناه). لم نسمع منك خلال اليوم السابق. نطلب منكم تزويدنا بالمعلومات المطلوبة في البريد الإلكتروني التالي أدناه لمساعدتنا في حل استفسارك.<br>
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نطلب منك التفضل بالرد خلال 24 ساعة القادمة ، أو سيتم إغلاق الطلب بشكل تلقائي واعتبار أن القضية قد تم حلها.<br>
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نتطلع الى ردكم.</span><span dir="LTR" style="font-size:10.5pt;font-family:-Apple-System"></span>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-Apple-System">Mohammed Murshed :
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-Apple-System">Hi Norisa,<br>
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Thank you for reaching out to us.<br>
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We sincerely apologize for any inconvenience caused however, we request you to please share with us an image/vedio of the item showing issue so that we can investigate further and assist you accordingly with this.<br>
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We are looking forward to hear from you soon. Thank you for your help!<br>
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Thank You,<br>
Centrepoint Support Team</span></div>
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