Subject: Ticket Assigned - Conversation with User
From: Homecentre <[email-masked]>
To: [email-masked]
Date: Sun, 12 Mar 2023 16:18:01 +0000

Hi Mohammad Khalid,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with User User                    Hi           07:37 PM, 12th Mar                     User                    21125205178020230228           07:39 PM, 12th Mar                     User                    This is my order number           07:39 PM, 12th Mar                     User                    My order scheduled to be delivered from 4 till 7 pm and until now nobody called me or answer my query           07:40 PM, 12th Mar                     User                    Hi           07:41 PM, 12th Mar                     User                    R u still there?           07:43 PM, 12th Mar                   Mohammad                   Good Evening Dear Customer, Thank you for contacting Home Centre, This is Khalid, I will be happy to help you.           07:46 PM, 12th Mar                     User                    21125205178020230228           07:47 PM, 12th Mar                     User                    هذا رقم طلبي           07:47 PM, 12th Mar                     User                    اللي المفروض اليوم استلمه           07:47 PM, 12th Mar                     User                    تم تحديد موعد التوصيل اليوم من الساعه ٤ لي٧           07:47 PM, 12th Mar                     User                    3ED30D00-F46E-4E0E-988D-2BEC71F84DF5  My order scheduled to be delivered from 4 till 7 pm and until now nobody called me or answer my query           07:48 PM, 12th Mar                     User                             07:48 PM, 12th Mar                   Mohammad                   Thank you for sharing the details.           07:49 PM, 12th Mar                   Mohammad                   Kindly confirm us that you placed this order at store.           07:49 PM, 12th Mar                     User                    I received this message today morning at 11:30           07:49 PM, 12th Mar                     User                    fahaheal branch           07:49 PM, 12th Mar                     User                    and since 4:30 im trying to get information but no one is assisting me           07:50 PM, 12th Mar                   Mohammad                   Thank you for the confirmation.           07:51 PM, 12th Mar                     User                    and the drivers i called they answered me ninappropriate way           07:52 PM, 12th Mar                   Mohammad                   Kindly note that we will check the same with our store team, we request you to kindly share with us the purchase receipt.           07:52 PM, 12th Mar                     User                    Can i know where is the delivery now           07:52 PM, 12th Mar                     User                    when i schedule the time by phone they told me 4 till 6           07:53 PM, 12th Mar                     User                    Cause i have to leave home after 6           07:53 PM, 12th Mar                     User                             07:54 PM, 12th Mar                     User                    This is the receipt           07:54 PM, 12th Mar                   Mohammad                   Thank you for sharing the receipt.           07:55 PM, 12th Mar                     User                    Please could someone call me?           07:55 PM, 12th Mar                     User                    99803307           07:56 PM, 12th Mar                   Mohammad                   Kindly note that we will forward the same to the store team to check the delivery.           07:57 PM, 12th Mar                   Mohammad                   You can contact us 7 days a week, 07:00 AM to 12:00 AM   Call us on 18-60-190           07:57 PM, 12th Mar                     User                    I already called this number  at 4:30 and she said they will call but no one call me           07:58 PM, 12th Mar                     User                    Did you see the text message?           07:58 PM, 12th Mar                     User                    it said the delivery from 4 til 7 right? Till now I didn’t receive it and no one contacted me           07:59 PM, 12th Mar                     User                    1860190 the line is busy           08:01 PM, 12th Mar                     User                    Did you contact the store?           08:01 PM, 12th Mar                   Mohammad                   We would like to inform you that we will be able to forward the concern to the store team once this chat will be closed.           08:03 PM, 12th Mar                     User                    After i colse it any one will call me           08:03 PM, 12th Mar                     User                    how i will now what will happen           08:03 PM, 12th Mar                     User                    since no contact number to check with           08:04 PM, 12th Mar                     User                    and all contact numbers they give me whether unavailable, not answering and busy           08:04 PM, 12th Mar                   Mohammad                   Please note that you will be contacted through the email.           08:05 PM, 12th Mar                   Mohammad                   We request you to kindly share with us your email id.           08:05 PM, 12th Mar                   Mohammad                   Hi, I'm not getting a response from you. Are we still connected?           08:11 PM, 12th Mar                   Mohammad                   Dear Customer, I have not received a response from you still, please confirm if we are still connected?           08:14 PM, 12th Mar                   Mohammad                   It was a pleasure to assist you. Thank you for shopping with Home Centre.  Have a wonderful day.           08:17 PM, 12th Mar                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5835585