Subject: Ticket Assigned - Conversation with Sumi Soni
From: Max <[email-masked]>
To: [email-masked]
Date: Sun, 12 Mar 2023 14:07:27 +0000

Hi Mohammad Khalid,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Sumi Soni Sumi Soni                    Hi           05:29 PM, 12th Mar                     Sumi Soni                    Item not received           05:29 PM, 12th Mar                   Mohammad                   Good Evening Sumi, Thank you for contacting Max, This is Khalid, I will be happy to help you.           05:35 PM, 12th Mar                     Sumi Soni                    I received this message item delivered but can u check where ?           05:35 PM, 12th Mar                   Mohammad                   Kindly allow me a moment to check the details for you.           05:39 PM, 12th Mar                   Mohammad                   I am still checking.           05:43 PM, 12th Mar                   Mohammad                   Thank you for your patience.           05:48 PM, 12th Mar                   Mohammad                   As per the order details your order has been delivered to you on 3/12/23 12:46 PM.           05:48 PM, 12th Mar                     Sumi Soni                    Did he has any proof he delivered to me in person           05:49 PM, 12th Mar                   Mohammad                   We request you to kindly check with your family members and security guard regarding the order and confirm us.           05:49 PM, 12th Mar                   Mohammad                   Is there anything else I can assist you with?           05:56 PM, 12th Mar                     Sumi Soni                    So I received a call from unknown person in evening 4 that outside their flat in same building they found a parcel           05:56 PM, 12th Mar                     Sumi Soni                    They got my number from there           05:56 PM, 12th Mar                     Sumi Soni                    Thanks to kind genterlman           05:56 PM, 12th Mar                     Sumi Soni                    Otheirsie you will say we already delivered           05:56 PM, 12th Mar                     Sumi Soni                    This is unprofessional and your delivery partner need to be take care of same.           05:57 PM, 12th Mar                     Sumi Soni                    Like you said , check with your family member & building security           05:57 PM, 12th Mar                     Sumi Soni                    350 flats are here, I can’t check with everyone           05:58 PM, 12th Mar                     Sumi Soni                    Next time plz at least request them to give in hand of respective family member and not keep in any floor outside house & go           05:58 PM, 12th Mar                   Mohammad                   Thank you for clarification.           06:01 PM, 12th Mar                   Mohammad                   Kindly accept our full apologies for the inconvenience we have caused you, this is definitely not the experience we wish you to have.           06:01 PM, 12th Mar                   Mohammad                   We have noted down your feedback and will forward to the courier team to make sure not to repeat the same mistake in the future delivery.           06:02 PM, 12th Mar                   Mohammad                   Is there anything else I can assist you with?           06:05 PM, 12th Mar                   Mohammad                   It was a pleasure to assist you. Thank you for shopping with Max.  Have a wonderful day.           06:06 PM, 12th Mar                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5834730