Subject: Ticket Assigned - Conversation with you
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sun, 12 Mar 2023 14:05:00 +0000

Hi Mohammad Khalid,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with you you                    Good afternoon           05:27 PM, 12th Mar                   Mohammad                   Good Evening Dear Customer, Thank you for contacting Centrepoint, This is Khalid, How may I assist you today?           05:34 PM, 12th Mar                     you                    I would like to inquire avout about my order bcos it say my not successfully processed but its already paid and its been deducted to my account thank you           05:36 PM, 12th Mar                   Mohammad                   Kindly allow me a moment to check the details for you.           05:36 PM, 12th Mar                     you                             05:36 PM, 12th Mar                     you                    Thank you           05:37 PM, 12th Mar                   Mohammad                   I am still checking. Kindly stay with me.           05:39 PM
 , 12th Mar                     you                    No problem           05:40 PM, 12th Mar                   Mohammad                   Thank you for your patience.           05:46 PM, 12th Mar                   Mohammad                   We'd like to confirm you that order 8419014684 has not been placed successfully as the payment from your credit card used has been unsuccessful.           05:47 PM, 12th Mar                   Mohammad                   Please note that the transaction has only been authorized and not captured. An authorized transaction means that the transaction amount has been blocked by the card issuing bank.           05:47 PM, 12th Mar                   Mohammad                   If a transaction is not captured, it will be reversed back to the card. You can also contact your bank to confirm the same information.           05:47 PM, 12th Mar                     you                             05:48 PM, 12th Mar                     you                    That
 s from my bank also           05:48 PM, 12th Mar                   Mohammad                   We are sorry to inform you but we did not receive the payment against the order id  8419014684           05:53 PM, 12th Mar                   Mohammad                   We request you to kindly contact with your bank once and get back to us if the amount has been deducted.           05:54 PM, 12th Mar                     you                             05:54 PM, 12th Mar                   Mohammad                   Thank you for sharing the details.           05:57 PM, 12th Mar                   Mohammad                   Kindly note that we will forward the issue to the finance team and will do the needful for you.           06:02 PM, 12th Mar                     you                    Thank you           06:03 PM, 12th Mar                   Mohammad                   We request you to kindly allow us some time so that we can forward the issue to the finance team.           06:03 PM, 12th 
 Mar                   Mohammad                   It was a pleasure to assist you. Thank you for shopping with Centrepoint.  Have a wonderful day.           06:04 PM, 12th Mar                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5834715