Subject: Ticket Assigned - Conversation with Areeba Adnan
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sun, 12 Mar 2023 12:04:59 +0000

Hi Mohammad Khalid,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Areeba Adnan Areeba Adnan                    Hello           03:39 PM, 12th Mar                     Areeba Adnan                    I got in touch with your customer support yesterday about my missong parcel           03:39 PM, 12th Mar                     Areeba Adnan                    The order says delivered but i never got if           03:39 PM, 12th Mar                     Areeba Adnan                    It           03:39 PM, 12th Mar                     Areeba Adnan                    My order number is 9418725243           03:40 PM, 12th Mar                     Areeba Adnan                             03:40 PM, 12th Mar                     Areeba Adnan                    I wasnt even home at that time then how come it is delivered?           03:41 PM, 12th Mar                   Mohammad                   Good Afternoon Areeba, Thank you for contac
 ting Centrepoint, This is Khalid, I will be happy to help you.           03:44 PM, 12th Mar                   Mohammad                   Kindly allow me a moment to check the details for you.           03:46 PM, 12th Mar                     Areeba Adnan                    Yes please           03:47 PM, 12th Mar                   Mohammad                   Than you for your patience.           03:49 PM, 12th Mar                   Mohammad                   As per the details we have already forwarded your query to the concerned team to check the order with the courier.           03:49 PM, 12th Mar                     Areeba Adnan                    Thats the only answer i am getting           03:50 PM, 12th Mar                     Areeba Adnan                    When will i get my order           03:50 PM, 12th Mar                   Mohammad                   We request you to kindly allow us some more time so that we can do the needful for you.           03:50 PM, 12th Mar          
            Areeba Adnan                    ?           03:50 PM, 12th Mar                     Areeba Adnan                    If not then i want a refund           03:50 PM, 12th Mar                     Areeba Adnan                    This is literally the worst experience i had with centeepoint           03:50 PM, 12th Mar                     Areeba Adnan                    I never had an issue with online orders from here in the past           03:51 PM, 12th Mar                     Areeba Adnan                    How come my order went missing like this           03:51 PM, 12th Mar                     Areeba Adnan                    And you guys have no explanation           03:51 PM, 12th Mar                   Mohammad                   Kindly accept our full apologies for the inconvenience we have caused you, this is definitely not the experience we wish you to have.           03:51 PM, 12th Mar                     Areeba Adnan                    Who delivered it? Who received i
 t? How does anyone else know the otp if it was required           03:52 PM, 12th Mar                     Areeba Adnan                    Definitely a delivery failure from your end           03:52 PM, 12th Mar                   Mohammad                   Kindly note that we will trying to resolve the issue at the earliest.           03:54 PM, 12th Mar                   Mohammad                   *are           03:54 PM, 12th Mar                     Areeba Adnan                    When will it be resolved?           03:55 PM, 12th Mar                   Mohammad                   We request you to kindly confirm us if the below are belongs to you.  * File attached - MicrosoftTeams-image (1).png *    * File attached - MicrosoftTeams-image.png *             03:58 PM, 12th Mar                     Areeba Adnan                    Thats not my house           03:59 PM, 12th Mar                   Mohammad                   Thank you for the confirmation.           04:00 PM, 12th Mar         
           Mohammad                   We will forward the same to the delivery team to deliver your order at your house by collecting it from the location where it is delivered.           04:01 PM, 12th Mar                   Mohammad                   We request you to kindly allow us some time so that we can do the needful for you.           04:02 PM, 12th Mar                   Mohammad                   It was a pleasure to assist you. Thank you for shopping with Centrepoint.  Have a wonderful day.           04:04 PM, 12th Mar                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5833841