Subject: Ticket Assigned - Conversation with Sima
From: Max <[email-masked]>
To: [email-masked]
Date: Sun, 12 Mar 2023 11:48:47 +0000

Hi Mohammad Khalid,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Sima Sima                    Kindly note your complaint ID 5819583.           03:07 PM, 12th Mar                     Sima                    What is the status           03:07 PM, 12th Mar                   Mohammad                   Good Afternoon Sima, Thank you for contacting Max, This is Khalid, I will be happy to help you.           03:17 PM, 12th Mar                   Mohammad                   Kindly allow me a moment to check the details for you.           03:19 PM, 12th Mar                   Mohammad                   I am still checking.           03:23 PM, 12th Mar                   Mohammad                   We have been notified by the delivery team that they are out for delivery.           03:26 PM, 12th Mar                   Mohammad                   Kindly let us know if you still want to cancel the delivery.           03:32 PM, 12th Mar  
                  Mohammad                   Hi, I'm not getting a response from you. Are we still connected?           03:35 PM, 12th Mar                     Sima                    Last 2 days they were out of delivery           03:35 PM, 12th Mar                     Sima                    Yes           03:36 PM, 12th Mar                     Sima                    Last 2 days I applied for cancellation of delivery           03:36 PM, 12th Mar                     Sima                             03:36 PM, 12th Mar                     Sima                    Yesterday conversation with ur team           03:37 PM, 12th Mar                     Sima                    This id number given by your team           03:38 PM, 12th Mar                   Mohammad                   We already forwarded them your query to cancel the order.           03:38 PM, 12th Mar                     Sima                    That's what I am asking. What is the status. I didn't get any message or any confir
 mation of cancellation of order           03:39 PM, 12th Mar                   Mohammad                   We can understand your disappointment here.           03:41 PM, 12th Mar                   Mohammad                   Kindly note that we will follow up with the delivery team to cancel the order.           03:41 PM, 12th Mar                     Sima                    No u Don't           03:41 PM, 12th Mar                     Sima                    At least any confirmation or any msg or email           03:42 PM, 12th Mar                     Sima                    Nothing u r providi           03:42 PM, 12th Mar                     Sima                    Providing           03:42 PM, 12th Mar                     Sima                    Such a poor service u r Providing in dubai.           03:42 PM, 12th Mar                   Mohammad                   We just can provide you the complaint id 5819583.           03:43 PM, 12th Mar                   Mohammad                   
 And we will follow with the delivery team.           03:43 PM, 12th Mar                     Sima                    Kindly change ur name from help desk to helpless desk.           03:43 PM, 12th Mar                     Sima                    Thanks           03:43 PM, 12th Mar                   Mohammad                   Kindly accept our full apologies for the inconvenience we have caused you, this is definitely not the experience we wish you to have.           03:45 PM, 12th Mar                   Mohammad                   We will again forward your query to the delivery team to cancel the order and will follow up for the same.           03:46 PM, 12th Mar                   Mohammad                   It was a pleasure to assist you. Thank you for shopping with Max.  Have a wonderful day.           03:48 PM, 12th Mar                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5833734