Subject: Ticket Assigned - Conversation with User
From: Homecentre <[email-masked]>
To: [email-masked]
Date: Sun, 12 Mar 2023 09:36:33 +0000

Hi Mohammad Khalid,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with User User                    Hi, if i pay now and the product doesn’t fit and i want to return how ?           01:18 PM, 12th Mar                   Mohammad                   Good Afternoon Dear Cutomer, Thank you for contacting Home Centre, This is Khalid, I will be happy to help you.           01:25 PM, 12th Mar                   Mohammad                   You can return online purchases through the below channels:   You can book the return online. You can log into your account and go to Order History. Click on "Order number". From that page, you can see an option to return an item. Just click on the box and follow the instructions.           01:27 PM, 12th Mar                   Mohammad                   You can now drop off your return to any Home Centre store across the Kuwait.           01:28 PM, 12th Mar                   Mohammad                   Here’s what you need to do.   Visit your nearest store: Wrap your returns in their original shipping packaging and bring it along with your invoice to any Home Centre store in the Kuwait.           01:29 PM, 12th Mar                   Mohammad                   Hand over your return: An authorized staff member will take your package and hand you an acknowledgement receipt. Please keep this safe.           01:29 PM, 12th Mar                   Mohammad                   Receive your refund: After we check your returns, we'll process your refund.           01:30 PM, 12th Mar                   Mohammad                   If you’ve paid by cash, you can ask for a cash refund. It can also be refunded to your My Credit account for online purchases. If you’ve paid by card, you can receive a refund to your card.           01:30 PM, 12th Mar                   Mohammad                   You can also let us know and we will create the return request on behalf of you.           01:31 PM, 12th Mar                   Mohammad                   Don't forget to check the returns policy first to see which products we don't take back. You have within 14 days to do a return and a refund.           01:31 PM, 12th Mar                   Mohammad                   Please note, all ELECTRONIC items are non-returnable as per our returns policy.           01:31 PM, 12th Mar                   Mohammad                   Is there anything else I can assist you with?           01:32 PM, 12th Mar                   Mohammad                   It was a pleasure to assist you. Thank you for shopping with Home Centre.  Have a wonderful day.           01:35 PM, 12th Mar                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5832830