Subject: Ticket Assigned - Conversation with Thabna
From: Max <[email-masked]>
To: [email-masked]
Date: Sun, 12 Mar 2023 08:52:43 +0000

Hi Mohammad Khalid,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Thabna Thabna                    Hi           12:18 PM, 12th Mar                     Thabna                    Guys this is too much irrisponsible of you people           12:19 PM, 12th Mar                     Thabna                    Just for refund you cant update           12:19 PM, 12th Mar                     Thabna                    Everytime i have to follow up           12:19 PM, 12th Mar                     Thabna                    If i have raised a complaint then its your duty to be followed up and make sure my issue is solved           12:20 PM, 12th Mar                     Thabna                    I want refund today itself           12:20 PM, 12th Mar                   Mohammad                   Good Afternoon Dear Customer, Thank you for contacting Max, This is Khalid, I will be happy to help you.           12:23 PM, 12th Mar            
        Mohammad                   Thank you for sharing the concern.           12:26 PM, 12th Mar                   Mohammad                   Kindly note that we are following with our team and we will update via the email once any update will receive.           12:26 PM, 12th Mar                   Mohammad                   We request you to kindly allow us some time so that we can do the needful for you.           12:27 PM, 12th Mar                   Mohammad                   Is there anything else I can assist you with?           12:30 PM, 12th Mar                     Thabna                    Sorry i cant give more time           12:30 PM, 12th Mar                     Thabna                    This is going to be a month may be           12:31 PM, 12th Mar                     Thabna                    You said refund will be within 3-7 days           12:31 PM, 12th Mar                     Thabna                    This is how you respond?           12:31 PM, 12th Mar          
            Thabna                    Is this a conputerilsed reply?           12:31 PM, 12th Mar                     Thabna                    Everytime same reply           12:31 PM, 12th Mar                     Thabna                    And no follow up           12:31 PM, 12th Mar                     Thabna                    Are you playing or what?           12:31 PM, 12th Mar                   Mohammad                   Kindly accept our full apologies for the inconvenience we have caused you, this is definitely not the experience we wish you to have.           12:32 PM, 12th Mar                     Thabna                    Oh please           12:33 PM, 12th Mar                     Thabna                    Again and again same reply           12:33 PM, 12th Mar                     Thabna                    I need refund today itself           12:33 PM, 12th Mar                     Thabna                    This is not acceptable also           12:33 PM, 12th Mar             
         Thabna                    Is this the way of customer service           12:33 PM, 12th Mar                     Thabna                    This is not a proper way to communicate           12:34 PM, 12th Mar                   Mohammad                   We are really sorry for this delay.           12:34 PM, 12th Mar                   Mohammad                   We request you to kindly allow some more time to do the needful for you.           12:34 PM, 12th Mar                     Thabna                    I said i dont want sorry  I have given enough time with patienc           12:34 PM, 12th Mar                   Mohammad                   And we will surely get back to you via email.           12:35 PM, 12th Mar                     Thabna                    This is what i was hearing from you people for the past 1 week           12:35 PM, 12th Mar                   Mohammad                   We know that this would be really frustrating for you.           12:36 PM, 12th Mar 
                   Mohammad                   Kindly note that our team is working to resolve your issue and will get back to you as soon as possible.           12:36 PM, 12th Mar                     Thabna                    Dear if you scroll down the messages You can see the same thing is repeated for more than a weak           12:37 PM, 12th Mar                     Thabna                    Are you playing or what           12:37 PM, 12th Mar                     Thabna                    This is how toy resolve           12:37 PM, 12th Mar                     Thabna                    I want refund today itself           12:38 PM, 12th Mar                     Thabna                    Give me email id in which i can convey my issue           12:38 PM, 12th Mar                     Thabna                    You people wont do anything until and unles i ask for           12:38 PM, 12th Mar                   Mohammad                   We can understand your frustration and disappoint
 ment here.           12:38 PM, 12th Mar                     Thabna                    No you cant           12:39 PM, 12th Mar                     Thabna                    And you wont           12:39 PM, 12th Mar                   Mohammad                   Kindly note that as customer support we can only follow up with the concerned team and will let you know via the email.           12:40 PM, 12th Mar                     Thabna                    But you are not follwing up           12:42 PM, 12th Mar                     Thabna                    Everytime i have to put a message to follow up           12:42 PM, 12th Mar                   Mohammad                   We are sorry for this delay.           12:43 PM, 12th Mar                   Mohammad                   But will try to resolve your issue as soon as possible.           12:43 PM, 12th Mar                     Thabna                    I want refund by today           12:43 PM, 12th Mar                     Thabna      
               Anyhow           12:43 PM, 12th Mar                   Mohammad                   We request you to kindly allow us 24- 48 hours more so that we can resolve your issue as there is some technical issue with the refund.           12:46 PM, 12th Mar                     Thabna                    This is last           12:47 PM, 12th Mar                   Mohammad                   We will try to resolve the issue in the specified time we told you.           12:48 PM, 12th Mar                   Mohammad                   Kindly allow that time and we will get back to you with the proper solution.           12:49 PM, 12th Mar                     Thabna                    Oky           12:51 PM, 12th Mar                   Mohammad                   It was a pleasure to assist you. Thank you for shopping with Max.  Have a wonderful day.           12:52 PM, 12th Mar                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com
 /helpdesk/tickets/5832540