Subject: Ticket Assigned - Conversation with Safi
From: Max <[email-masked]>
To: [email-masked]
Date: Sun, 12 Mar 2023 07:00:34 +0000

Hi Mohammad Khalid,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Safi Safi                    Hi Team           10:43 AM, 12th Mar                     Safi                    This is regarding return  reqiest placed on 9 March 2023.    We got below message, but so far nobody has come to collect     Our delivery partner is out for pickup of order # 9418009256 Printed Wide Leg Pants with Bu... +2item(s) with the Tracking # RP030923002388.           10:44 AM, 12th Mar                   Mohammad                   Good Afternoon Safi, Thank you for contacting Max, This is Khalid, How may I assist you today?           10:48 AM, 12th Mar                     Safi                    I have poster my query above           10:49 AM, 12th Mar                     Safi                    Could you please refer           10:49 AM, 12th Mar                     Safi                    This is regarding return  reqiest placed on 9 March 
 2023.    We got below message, but so far nobody has come to collect     Our delivery partner is out for pickup of order # 9418009256 Printed Wide Leg Pants with Bu... +2item(s) with the Tracking # RP030923002388.           10:49 AM, 12th Mar                   Mohammad                   Thank you for sharing the concern.           10:50 AM, 12th Mar                   Mohammad                   We have checked and found that our courier team tried to pickup from you but without success.           10:51 AM, 12th Mar                     Safi                    But nobody came           10:51 AM, 12th Mar                   Mohammad                   We request you to kindly share with us your updated address and contact number so that we will forward the same to the courier team to avoid any further delay.           10:51 AM, 12th Mar                     Safi                    That is my concern           10:51 AM, 12th Mar                     Safi                    Address is same as
  delivery  spot           10:51 AM, 12th Mar                     Safi                    No change           10:51 AM, 12th Mar                     Safi                    Our complaint is nobody visitwd us or contacted us           10:51 AM, 12th Mar                     Safi                    Or plz confirm if I can drop of these at nearest  Max store           10:52 AM, 12th Mar                   Mohammad                   We are really sorry for this delay.           10:53 AM, 12th Mar                   Mohammad                   We would like to inform you that in order to exchange your Max product you can visit and return the product to Max store and use your cash refund or Credit Note to buy a new product right away.           10:53 AM, 12th Mar                   Mohammad                   We also forward the issue to the courier team to collect the items from you if you still wish to return the items through online return request.           10:56 AM, 12th Mar                
      Safi                    Sure           10:56 AM, 12th Mar                     Safi                    Since this was ordered online, is it ok to return in any store, as we did not receive any invice with it           10:57 AM, 12th Mar                   Mohammad                   You can return the items online but make sure to have online purchase invoice with you.           10:57 AM, 12th Mar                   Mohammad                   *at the store           10:58 AM, 12th Mar                     Safi                    Okay I will return it to the store, thank you           10:58 AM, 12th Mar                   Mohammad                   Is there anything else I can assist you with?           10:59 AM, 12th Mar                     Safi                    If there is any concern at store, I ll reach out           10:59 AM, 12th Mar                     Safi                    Thats all for now. Thanks           10:59 AM, 12th Mar                   Mohammad                   I
 t was a pleasure to assist you. Thank you for shopping with Max.  Have a wonderful day.           10:59 AM, 12th Mar                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5831825