Subject: Ticket Assigned - Conversation with Sima
From: Max <[email-masked]>
To: [email-masked]
Date: Sat, 11 Mar 2023 16:02:19 +0000

Hi Mohammad Khalid,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Sima Sima                    Hi           07:31 PM, 11th Mar                     Sima                    Have u informed the courier           07:31 PM, 11th Mar                     Sima                    To return back the shipment           07:32 PM, 11th Mar                   Mohammad                   Good Evening Sima, Thank you for contacting us, This is Khalid, I will be happy to help you.           07:35 PM, 11th Mar                   Mohammad                   Kindly allow me a moment to check the details for you.           07:37 PM, 11th Mar                     Sima                    Ok           07:40 PM, 11th Mar                     Sima                             07:40 PM, 11th Mar                   Mohammad                   Than you for your patince.           07:43 PM, 11th Mar                   Mohammad                   Kindly note tha
 t we are following up with the courier team to deliver your order on priority.           07:44 PM, 11th Mar                   Mohammad                   We request you to kindly allow us some time so that we can do the needful for you.           07:44 PM, 11th Mar                     Sima                    I don't want delivery now           07:44 PM, 11th Mar                     Sima                    Please read it carefully           07:45 PM, 11th Mar                     Sima                             07:45 PM, 11th Mar                     Sima                    See we don't need it           07:45 PM, 11th Mar                     Sima                    I need my money back           07:45 PM, 11th Mar                   Mohammad                   Sorry for the misunderstanding.           07:48 PM, 11th Mar                   Mohammad                   Kindly note that we will inform the same to the delivery team to cancel the order and refund the amount on priority.        
    07:48 PM, 11th Mar                   Mohammad                   Kindly allow us some time so that we can do the needful for you.           07:50 PM, 11th Mar                     Sima                    Ok , give me the complaint I'd and update me .           07:51 PM, 11th Mar                   Mohammad                   Kindly note your complaint ID 5819583.           07:53 PM, 11th Mar                     Sima                    Ok           07:53 PM, 11th Mar                   Mohammad                   You can keep track of your order through this ID.           07:53 PM, 11th Mar                     Sima                    I am waiting for the final update from urside           07:54 PM, 11th Mar                     Sima                    I need my money only. Nothing else.           07:54 PM, 11th Mar                   Mohammad                   Sure we will process your refund on priority, we request you to kindly allow us some time so that we can do the needful for you.  
          07:57 PM, 11th Mar                   Mohammad                   Is there anything else I can assist you with?           07:58 PM, 11th Mar                   Mohammad                   It was a pleasure to assist you. Thank you for shopping with Max.  Have a wonderful day.           08:01 PM, 11th Mar                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5829797