Subject: Ticket Assigned - Conversation with FC?
From: Max <[email-masked]>
To: [email-masked]
Date: Fri, 10 Mar 2023 15:49:39 +0000

Hi Mohammad Khalid,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with FC? FC?                    Good evening, following up with the above,           07:21 PM, 10th Mar                     FC?                    Any update please           07:21 PM, 10th Mar                   Mohammad                   Good Evening Dear Customer, Thank you for contacting Max, This is Khalid, I will be happy to help you.           07:28 PM, 10th Mar                     FC?                    Hi Khalid           07:29 PM, 10th Mar                     FC?                    I am desperately looking for a status regarding my shipment           07:30 PM, 10th Mar                   Mohammad                   Kindly allow me a moment to check the details for you.           07:32 PM, 10th Mar                     FC?                    Sure.. thank you           07:33 PM, 10th Mar                   Mohammad                   Hi Fiona, kindly confirm 
 us your order id 9417943125.           07:38 PM, 10th Mar                     FC?                    Yes confirming           07:39 PM, 10th Mar                     FC?                             07:39 PM, 10th Mar                   Mohammad                   Thank you for the confirmation.           07:39 PM, 10th Mar                   Mohammad                   As per the order details it is Ready for pickup at the store Deira City Center           07:39 PM, 10th Mar                     FC?                    Awesome news           07:40 PM, 10th Mar                   Mohammad                   We would like to inform you, kindly make sure to have your any National ID or Passport, during the pickup.           07:40 PM, 10th Mar                   Mohammad                   Also, make sure to have the SMS ready, as it is needed in the branch to be able to complete the pickup process.           07:40 PM, 10th Mar                     FC?                    Has a text benn sent?      
      07:40 PM, 10th Mar                     FC?                    As I will need it for pick up           07:40 PM, 10th Mar                   Mohammad                   If you did not receive any SMS kindly consider this conversation as proof of collection.           07:40 PM, 10th Mar                     FC?                    Awesome thanks           07:41 PM, 10th Mar                   Mohammad                   Is there anything else I can assist you with?           07:42 PM, 10th Mar                     FC?                    Can you resent the sms as per the contact number on the order please??           07:44 PM, 10th Mar                   Mohammad                   Kindly note that we are not able to send the SMS, however you can consider this conversation as proof of collection.           07:46 PM, 10th Mar                     FC?                    Duly noted with thanks ?           07:47 PM, 10th Mar                   Mohammad                   If you wish we can send t
 he details on your registered email.           07:47 PM, 10th Mar                     FC?                    That will be great, thank you ?           07:47 PM, 10th Mar                   Mohammad                   It was a pleasure to assist you. Thank you for shopping with Max.  Have a wonderful day.           07:48 PM, 10th Mar                     FC?                    My pleasure and thank you for your kind help ?           07:49 PM, 10th Mar                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5824598