Subject: Ticket Assigned - Conversation with Maha
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Fri, 10 Mar 2023 15:36:57 +0000

Hi Mohammad Khalid,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Maha Maha                    Hello           06:50 PM, 10th Mar                   Mohammad                   Good Evening Maha, Thank you for contacting us, This is Khalid, How may I assist you today?           06:56 PM, 10th Mar                     Maha                    Hi khalid Good evening           06:57 PM, 10th Mar                   Mohammad                   Could you please elaborate your concern so that we can check and assist you accordingly?           06:59 PM, 10th Mar                     Maha                    Actually few days back I scheduled a return , delivery person came next day around 11 in morning but i was in office that time so i requested hin to come in evening ,but he said he will come same time tomorrow,so i said okay I will keep the package outside the door,but till now no one came           07:00 PM, 10th Mar                   Mohammad                   We are sorry to hear that your return collection is not done till date.           07:02 PM, 10th Mar                   Mohammad                   Could you please confirm us your order id : 9417450285?           07:02 PM, 10th Mar                     Maha                    No issues           07:02 PM, 10th Mar                     Maha                    Yes exactly           07:03 PM, 10th Mar                   Mohammad                   Thank you for the confirmation.           07:05 PM, 10th Mar                     Maha                    Welcoming           07:05 PM, 10th Mar                     Maha                    Welcome           07:05 PM, 10th Mar                   Mohammad                   Kindly note that we will forward this issue to the courier team and to arrange the collection on priority.           07:05 PM, 10th Mar                     Maha                    Thank you           07:06 PM, 10th Mar                   Mohammad                   We request you to kindly allow us some time so that we can do the needful for you.           07:06 PM, 10th Mar                     Maha                    Sure thing           07:06 PM, 10th Mar                   Mohammad                   Is there anything else I can assist you with?           07:09 PM, 10th Mar                     Maha                    Yes another thing,in the same order I ordered one foundation but I couldn’t return because there was no option,i do not wanted to return it but when i used it it didn’t look original           07:10 PM, 10th Mar                   Mohammad                   Could you please confirm us whether you used the product or not.           07:12 PM, 10th Mar                     Maha                    Yes opened it and tried so that I found that the texture of the foundation is so thin           07:13 PM, 10th Mar                     Maha                    Usually i take it from center point only but this time its not same           07:13 PM, 10th Mar                   Mohammad                   We are sorry to hear that you did not get the item as you expected.           07:15 PM, 10th Mar                   Mohammad                   Kindly note that we will forward the issue to the concerned team to make sure not to repeat the same in the future order.           07:16 PM, 10th Mar                     Maha                    Nothing can happened for this one           07:17 PM, 10th Mar                   Mohammad                   As you used the item so we are not able to return the same.           07:20 PM, 10th Mar                     Maha                    Umm okay ,           07:20 PM, 10th Mar                   Mohammad                   Is there anything else I can assist you with?           07:29 PM, 10th Mar                     Maha                    Umm no Thank you           07:29 PM, 10th Mar                   Mohammad                   It was a pleasure to assist you. Thank you for shopping with Centrepoint.  Have a wonderful day.           07:36 PM, 10th Mar                     Maha                    Same to you           07:36 PM, 10th Mar                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5824545