Subject: Ticket Assigned - Conversation with α
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Fri, 10 Mar 2023 14:44:16 +0000

Hi Mohammad Khalid,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with α α                    Hi           06:08 PM, 10th Mar                     α                             06:09 PM, 10th Mar                     α                    have only received 1 of 2 items ordered           06:09 PM, 10th Mar                   Mohammad                   Good Evening Dear Cutomer, Thank you for contacting us, This is Khalid, I will be happy to help you.           06:15 PM, 10th Mar                   Mohammad                   Kindly allow me a moment to check the details for you.           06:18 PM, 10th Mar                     α                    k           06:18 PM, 10th Mar                   Mohammad                   Thank you for your patience.           06:18 PM, 10th Mar                   Mohammad                   After checking your order, we found out that your order has been delivered completely.           06:19 PM, 10th Mar                   Mohammad                   We request you to kindly check the shipment again and let us know.           06:20 PM, 10th Mar                     α                    i can see that on the app , thats why I am contacting you           06:20 PM, 10th Mar                     α                    only CK 1 got delivered           06:20 PM, 10th Mar                     α                    where is the second bottle?           06:20 PM, 10th Mar                   Mohammad                   Could you please share with us the shipment snapshot which you have received physically.           06:21 PM, 10th Mar                     α                             06:22 PM, 10th Mar                     α                             06:23 PM, 10th Mar                     α                             06:23 PM, 10th Mar                   Mohammad                   Thank you for sharing the images.           06:26 PM, 10th Mar                   Mohammad                   Let me check it again.           06:26 PM, 10th Mar                     α                    the delivery person didnt call and just left the pack outside the door           06:28 PM, 10th Mar                     α                    check with them what is the OTP ?           06:28 PM, 10th Mar                   Mohammad                   Kindly confirm us the name of the item Versace Eros Eau de Toilette - 100 ml which is missing.           06:28 PM, 10th Mar                     α                    confirmed           06:29 PM, 10th Mar                     α                             06:29 PM, 10th Mar                     α                    order details ????           06:29 PM, 10th Mar                   Mohammad                   Kindly note that we will check the same with our concerned team and will update you via the email           06:30 PM, 10th Mar                     α                    ok, didnt expect this from centrepoint           06:30 PM, 10th Mar                     α                    last online purchase for me from these guys           06:31 PM, 10th Mar                   Mohammad                   We are really sorry for the inconvenience caused to you.           06:32 PM, 10th Mar                     α                    it might not be your fault ; but it is disappointing for sure           06:33 PM, 10th Mar                   Mohammad                   We can understand your disappointment here.           06:34 PM, 10th Mar                   Mohammad                   Kindly allow us some time so that we can check it with the team and will update you via the email.           06:34 PM, 10th Mar                   Mohammad                   Is there anything else I can assist you with?           06:37 PM, 10th Mar                     α                    any idea where to share experiences on the app ; am not able to see it yet           06:38 PM, 10th Mar                     α                    no           06:38 PM, 10th Mar                     α                    ok           06:38 PM, 10th Mar                   Mohammad                   We can understand your disappointment here, however once your issue will be resolved from our end and you will get a survey link on your email to rate the experience.           06:42 PM, 10th Mar                   Mohammad                   It was a pleasure to assist you. Thank you for shopping with Centrepoint.  Have a wonderful day.           06:43 PM, 10th Mar                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5824286