Subject: Ticket Assigned - Conversation with Susmi
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Fri, 10 Mar 2023 12:23:46 +0000

Hi Mohammad Khalid,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Susmi Susmi                    Hi           03:44 PM, 10th Mar                     Susmi                    Any update on my complaint?           03:45 PM, 10th Mar                   Mohammad                   Good Evening Susmi, Thank you for contacting us, This is Khalid, I will be happy to help you.           03:51 PM, 10th Mar                     Susmi                    Hi           03:53 PM, 10th Mar                     Susmi                    Im following up on my complaint           03:53 PM, 10th Mar                     Susmi                             03:53 PM, 10th Mar                     Susmi                             03:53 PM, 10th Mar                   Mohammad                   Thank you for sharing the conecern.           03:58 PM, 10th Mar                   Mohammad                   Kindly note that we are following with the tech tea
 m and we will let you know through the email id once any update will receive.           03:59 PM, 10th Mar                     Susmi                    How long will this takev           03:59 PM, 10th Mar                   Mohammad                   We cannot assure you about the timings but will try to resolve it as earliest as possible.           04:00 PM, 10th Mar                     Susmi                    You cannot even give a timeline to ur customer?           04:01 PM, 10th Mar                     Susmi                    I have been going to stores hoping to use these points for the past 1 month           04:01 PM, 10th Mar                   Mohammad                   We request you to kindly allow us some more time so that we can do the needful for you.           04:01 PM, 10th Mar                     Susmi                    Is it possible u transfer these credits back into my card           04:01 PM, 10th Mar                   Mohammad                   We are sorry to
  inform you that we are not able to transfer any amount in your card at our end.           04:04 PM, 10th Mar                   Mohammad                   If the amount has been deducted from you My credit account, it will be refunded back to your My credit wallet.           04:05 PM, 10th Mar                     Susmi                    Amount wasnt deducted from shukran           04:05 PM, 10th Mar                     Susmi                    I went for refund and the cashier gave me an option to get refund back as shukran wallet pay           04:05 PM, 10th Mar                     Susmi                    I agreed and since then which happen in JANUARY 2023, i havent been able to use this credit           04:06 PM, 10th Mar                   Mohammad                   Thank you for the clarification.           04:06 PM, 10th Mar                   Mohammad                   Kindly confirm us if you have tried the following steps to use the My credit balance. Step 1 - Simply log on
 to your account  Step 2 - Start shopping Step 3 - Add chosen items to basket Step 4 - Proceed to checkout Step 5 - Select the my credit as a payment option           04:07 PM, 10th Mar                     Susmi                    When i login to my account with the same email id           04:08 PM, 10th Mar                     Susmi                    I cant even see the shukran wallet amount           04:08 PM, 10th Mar                     Susmi                    It shows as 0           04:08 PM, 10th Mar                   Mohammad                   We will check this issue with the tech team and will let you know via the email.           04:09 PM, 10th Mar                     Susmi                    Since january this is what im hearing from stores as Well           04:10 PM, 10th Mar                     Susmi                    Its been 3 Months and u r still saying the same           04:10 PM, 10th Mar                   Mohammad                   We are really sorry for the in
 convenience caused to you.           04:11 PM, 10th Mar                     Susmi                    Unfortunately for the past 3 months i have been hearing the same           04:12 PM, 10th Mar                     Susmi                    With no effort from your team           04:12 PM, 10th Mar                     Susmi                    I mean how hard is it for u guys           04:12 PM, 10th Mar                   Mohammad                   Kindly note that we already following up with the tech team.           04:13 PM, 10th Mar                   Mohammad                   Kindly accept our full apologies for the inconvenience we have caused you, this is definitely not the experience we wish you to have.           04:13 PM, 10th Mar                     Susmi                    And yet this is the experience you are giving!!           04:14 PM, 10th Mar                     Susmi                    Remove that money from the app           04:14 PM, 10th Mar                     S
 usmi                    Give me a gift card or something of the same amount           04:14 PM, 10th Mar                     Susmi                    Theres somuch u can do           04:14 PM, 10th Mar                     Susmi                    But yet nothing           04:14 PM, 10th Mar                   Mohammad                   Please allow us some more time and we will get back to you with the proper solution.           04:17 PM, 10th Mar                     Susmi                    I have given you 3 months           04:18 PM, 10th Mar                     Susmi                    All im asking is how much more time?           04:18 PM, 10th Mar                   Mohammad                   We request you to kindly allow us 24-48 hours more time to resolve the concern.           04:19 PM, 10th Mar                   Mohammad                   Is there anything else I can assist you with?           04:21 PM, 10th Mar                     Susmi                    Ok           04:
 22 PM, 10th Mar                     Susmi                    Thanks           04:22 PM, 10th Mar                   Mohammad                   It was a pleasure to assist you. Thank you for shopping with Centrepoint.  Have a wonderful day.           04:22 PM, 10th Mar                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5823537