Subject: Ticket Assigned - Conversation with Salima
From: Max <[email-masked]>
To: [email-masked]
Date: Fri, 10 Mar 2023 11:43:41 +0000

Hi Mohammad Khalid,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Salima Salima                    Hi           03:29 PM, 10th Mar                     Salima                    Yesterday my order wasnt processed after trying several times           03:29 PM, 10th Mar                     Salima                    However my shukran cashback was deducted and hasnt been refunded yet           03:29 PM, 10th Mar                   Mohammad                   Good Afternoon Salima, Thank you for contacting Max, This is Khalid, I will be happy to help you.           03:31 PM, 10th Mar                   Mohammad                   Kindly allow me a moment to check the details for you.           03:33 PM, 10th Mar                     Salima                    Ok           03:34 PM, 10th Mar                   Mohammad                   Thank you for your patience.           03:34 PM, 10th Mar                   Mohammad              
      We have checked and found that your order id 9418175962 has not been placed successfully and the you used AED 19.72 in the same order.           03:35 PM, 10th Mar                     Salima                    Yes           03:36 PM, 10th Mar                     Salima                    When will 19.72 be refunded           03:36 PM, 10th Mar                     Salima                    I need to order again and use this cashback           03:36 PM, 10th Mar                   Mohammad                   We will escalate this issue to the tech team and will update you via the email.           03:36 PM, 10th Mar                     Salima                    Can you tell me when is the expiry of this cashback           03:36 PM, 10th Mar                   Mohammad                   We request you to kindly share with us your email id.           03:37 PM, 10th Mar                     Salima                    [email-masked]           03:37 PM, 10th Mar                  
  Mohammad                   Thank you for sharing the email id.           03:38 PM, 10th Mar                   Mohammad                   Kindly allow us some time so that we can escalate the issue to the tech team.           03:39 PM, 10th Mar                   Mohammad                   And we will let you know via the same email id you shared with us.           03:39 PM, 10th Mar                   Mohammad                   It was a pleasure to assist you. Thank you for shopping with Max.  Have a wonderful day.           03:43 PM, 10th Mar                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5823324