Subject: Ticket Assigned - Conversation with Hema Khare
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Thu, 09 Mar 2023 16:35:36 +0000

Hi Mohammad Khalid,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Hema Khare Hema Khare                    Hi           08:09 PM, 09th Mar                     Hema Khare                             08:10 PM, 09th Mar                     Hema Khare                             08:10 PM, 09th Mar                     Hema Khare                    Need to return 2 items as have just received the parcel           08:11 PM, 09th Mar                     Hema Khare                    Size is not appropriate           08:11 PM, 09th Mar                     Hema Khare                             08:11 PM, 09th Mar                   Mohammad                   Good Evening Hema, Thank you for contacting Centrepoint, This is Khalid, I will be happy to help you.           08:16 PM, 09th Mar                     Hema Khare                    Need to return the said 3 items           08:17 PM, 09th Mar                   Mohammad          
          Thank you for sharing the details.           08:23 PM, 09th Mar                   Mohammad                   We would like to inform you that the items you want to return comes under the non returnable product.           08:24 PM, 09th Mar                   Mohammad                   Hence we are not able to return these items.           08:24 PM, 09th Mar                     Hema Khare                    Oh the size is not proper           08:24 PM, 09th Mar                     Hema Khare                    Can you exchange the size           08:24 PM, 09th Mar                     Hema Khare                    I do not need refund I need to change the size as the size that we have receive is not correct           08:25 PM, 09th Mar                   Mohammad                   We are sorry to inform you but these products neither returned nor be exchanged.           08:27 PM, 09th Mar                     Hema Khare                    Can u get it checked as it will be waste
  for me as the size is not correct           08:27 PM, 09th Mar                     Hema Khare                    I am regular customer           08:27 PM, 09th Mar                     Hema Khare                    I do not need refund I.need to get size exchanges           08:28 PM, 09th Mar                   Mohammad                   We would like to inform you that in order to exchange your Splash product you can visit and return the product to Splash/Centrepoint store and use your cash refund or Credit Note to buy a new product right away.           08:31 PM, 09th Mar                     Hema Khare                    I can visit center point n get it exchanged           08:32 PM, 09th Mar                     Hema Khare                    Against credit note           08:32 PM, 09th Mar                   Mohammad                   You can visit any nearby store.           08:32 PM, 09th Mar                   Mohammad                   But we are not sure if the store will allow 
 the same.           08:32 PM, 09th Mar                   Mohammad                   Is there anything else I can assist you with?           08:33 PM, 09th Mar                     Hema Khare                    Noted thanks           08:34 PM, 09th Mar                   Mohammad                   It was a pleasure to assist you. Thank you for shopping with Centrepoint.  Have a wonderful day.           08:35 PM, 09th Mar                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5820336