Subject: Ticket Assigned - Conversation with fais
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Thu, 09 Mar 2023 16:07:08 +0000

Hi Mohammad Khalid,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with fais fais                    Hi           07:39 PM, 09th Mar                     fais                    Hi           07:40 PM, 09th Mar                   Mohammad                   Good Evening Fais, Thank you for contacting us, This is Khalid, How may I assist you today?           07:42 PM, 09th Mar                     fais                    Wanted to check order status           07:43 PM, 09th Mar                   Mohammad                   Kindly allow me a moment to check the details for you.           07:45 PM, 09th Mar                   Mohammad                   Thank you for your patience.           07:45 PM, 09th Mar                   Mohammad                   We'd like to confirm you that order 9418168919 has not been placed successfully as the payment from your credit card used has been unsuccessful.           07:46 PM, 09th Mar                   Mohammad                   Please note that the transaction has only been authorized and not captured. An authorized transaction means that the transaction amount has been blocked by the card issuing bank.           07:46 PM, 09th Mar                   Mohammad                   If a transaction is not captured, it will be reversed back to the card. You can also contact your bank to confirm the same information.           07:46 PM, 09th Mar                     fais                    9418420544 is the order from my wife’s app           07:46 PM, 09th Mar                     fais                    But not showing in her order history           07:46 PM, 09th Mar                     fais                    Email id is [email-masked]           07:47 PM, 09th Mar                     fais                    Amount is debited           07:49 PM, 09th Mar                   Mohammad                   Thank you for sharing the order id           07:50 PM, 09th Mar                   Mohammad                   Kindly allow me a moment to check the details for you.           07:50 PM, 09th Mar                   Mohammad                   This order 9418420544 is placed successfully.           07:50 PM, 09th Mar                   Mohammad                   And the expected date of collection of this order is March 11.           07:51 PM, 09th Mar                     fais                    Y r we unable to see it in the app           07:51 PM, 09th Mar                   Mohammad                   You’ll receive an SMS and an email when your order is ready for collection.           07:51 PM, 09th Mar                     fais                             07:51 PM, 09th Mar                     fais                    ?           07:56 PM, 09th Mar                   Mohammad                   We would request you to kindly uninstall and reinstall the app.           07:59 PM, 09th Mar                   Mohammad                   And let us know if the issue still persist.           07:59 PM, 09th Mar                     fais                    Ok let me try           08:00 PM, 09th Mar                   Mohammad                   Sure and get back to us if you face any issue.           08:04 PM, 09th Mar                   Mohammad                   It was a pleasure to assist you. Thank you for shopping with Centrepoint.  Have a wonderful day.           08:06 PM, 09th Mar                     fais                    Thanku           08:06 PM, 09th Mar                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5820157