Subject: Ticket Assigned - Conversation with Esha
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Thu, 09 Mar 2023 14:18:38 +0000

Hi Mohammad Khalid,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Esha Esha                    So it will be cancelled?           05:34 PM, 09th Mar                     Esha                    Yes there was a glitch           05:34 PM, 09th Mar                     Esha                    I used a promo code and my shukran points i wont be able to reuse them           05:35 PM, 09th Mar                   Mohammad                   Good Evening Esha, Thank you for contacting us, This is Khalid, How may I assist you today?           05:40 PM, 09th Mar                     Esha                    Hi           05:40 PM, 09th Mar                     Esha                    I was chatting with Mohammed           05:41 PM, 09th Mar                     Esha                    It disconnects automatically?           05:41 PM, 09th Mar                   Mohammad                   You were contacting us regarding the order id 9418393249?           05:45 PM, 09th Mar                     Esha                    Yes           05:46 PM, 09th Mar                     Esha                    Will it be canceled?           05:46 PM, 09th Mar                   Mohammad                   Kindly allow me a moment to check the details for you.           05:46 PM, 09th Mar                     Esha                    I used my shukran points n promo code and i wont be able to reuse them           05:46 PM, 09th Mar                   Mohammad                   Kindly note that your order status if on verifying payment and it more likely to cancel automatically.           05:47 PM, 09th Mar                     Esha                    ??           05:48 PM, 09th Mar                     Esha                    Can i not make the pau           05:48 PM, 09th Mar                     Esha                    Payment somehow           05:49 PM, 09th Mar                   Mohammad                   The shukran points will be refunded back to your shukran wallet.           05:49 PM, 09th Mar                     Esha                    N promo code           05:49 PM, 09th Mar                     Esha                    How long will it take           05:49 PM, 09th Mar                     Esha                    I need to place the order today to receive it on time           05:50 PM, 09th Mar                   Mohammad                   You can try to use the promo code again and if face any issue kindly get back to us and we will be happy to help you.           05:51 PM, 09th Mar                   Mohammad                   The order will be cancelled within 24 hours.           05:51 PM, 09th Mar                     Esha                    Im trying to reuse it           05:51 PM, 09th Mar                     Esha                    But its saying on first time only           05:52 PM, 09th Mar                     Esha                    I will place a new order now           05:52 PM, 09th Mar                     Esha                    Can u help me with the promo code please           05:52 PM, 09th Mar                     Esha                    ??           05:54 PM, 09th Mar                   Mohammad                   Please try to place the order with the promo code and let us know if the issue persist.           05:55 PM, 09th Mar                     Esha                    It’s showing the same           05:55 PM, 09th Mar                     Esha                             05:56 PM, 09th Mar                     Esha                    Im not able to use jt           06:00 PM, 09th Mar                     Esha                    It           06:00 PM, 09th Mar                     Esha                    Hello are you there?           06:01 PM, 09th Mar                   Mohammad                   Thank you for sharing the issue.           06:01 PM, 09th Mar                     Esha                    ?           06:02 PM, 09th Mar                   Mohammad                   Kindly note that we are offering you the voucher of AED 50 as compensation.           06:04 PM, 09th Mar                   Mohammad                   And you will be able to use the same on order value of AED 360 or more.           06:04 PM, 09th Mar                     Esha                    How will i be able to use it           06:06 PM, 09th Mar                   Mohammad                   You will have to use it at the time of checkout in promo code section.           06:08 PM, 09th Mar                     Esha                    Let me see           06:09 PM, 09th Mar                   Mohammad                   We did not created it yet.           06:09 PM, 09th Mar                     Esha                    Ok let me know           06:10 PM, 09th Mar                     Esha                    So i can place my order           06:11 PM, 09th Mar                   Mohammad                   We will have to forward the same to the concerned team to get it created and will let you know via the app.           06:11 PM, 09th Mar                     Esha                    How much time would it take           06:11 PM, 09th Mar                   Mohammad                   It would take 24-48 hours.           06:12 PM, 09th Mar                     Esha                    Oh no that too late           06:13 PM, 09th Mar                   Mohammad                   We request you to kindly wait till the time we created it and also share with us your email id.           06:13 PM, 09th Mar                     Esha                    [email-masked]           06:14 PM, 09th Mar                   Mohammad                   Thank you for sharing the email id.           06:14 PM, 09th Mar                   Mohammad                   We will update you via the same email id.           06:14 PM, 09th Mar                   Mohammad                   Is there anything else I can assist you with?           06:15 PM, 09th Mar                   Mohammad                   It was a pleasure to assist you. Thank you for shopping with Centrepoint.  Have a wonderful day.           06:17 PM, 09th Mar                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5819370