Subject: Ticket Assigned - Conversation with Airra Hernandez
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Thu, 09 Mar 2023 13:15:18 +0000

Hi Mohammad Khalid,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Airra Hernandez Airra Hernandez                    hello i would like to follow up on the delivery of my order           04:33 PM, 09th Mar                     Airra Hernandez                    my order number is 9418150324           04:33 PM, 09th Mar                   Mohammad                   Good Evening Airra, Thank you for contacting us, This is Khalid, I will be happy to help you.           04:41 PM, 09th Mar                   Mohammad                   Kindly allow me a moment to check the details for you.           04:47 PM, 09th Mar                   Mohammad                   I am still checking.           04:49 PM, 09th Mar                     Airra Hernandez                    can i return one item           04:49 PM, 09th Mar                     Airra Hernandez                    and get a larger size?           04:49 PM, 09th Mar          
            Airra Hernandez                    i received it just now but i need a larger size can i still return it?           04:50 PM, 09th Mar                   Mohammad                   Kindly share the name of the item which you wish to return.           04:50 PM, 09th Mar                     Airra Hernandez                             04:51 PM, 09th Mar                     Airra Hernandez                    can i return it and get large           04:51 PM, 09th Mar                   Mohammad                   Thank you for sharing the name.           04:52 PM, 09th Mar                   Mohammad                   Kindly note that in online return request you will only get the refund not the replacement.           04:53 PM, 09th Mar                     Airra Hernandez                    ok thats fine           04:54 PM, 09th Mar                   Mohammad                   We would like to inform you that in order to exchange your Centrepoint product you can visit and return t
 he product to Centrepoint store and use your cash refund or Credit Note to buy a new product right away.           04:54 PM, 09th Mar                   Mohammad                   Kindly let us know if you will visit the store or we create the return request for you.           04:55 PM, 09th Mar                     Airra Hernandez                    i would like to clarify, i need to go to centrepoint store with the item and then i can get a different size?           04:55 PM, 09th Mar                     Airra Hernandez                    i do not need to pay for anything and ask for an exchange?           04:56 PM, 09th Mar                   Mohammad                   If the item will be available at the store you can return this one.           04:56 PM, 09th Mar                   Mohammad                   Also note that you will have to pay the price difference if any.           04:56 PM, 09th Mar                     Airra Hernandez                    thank you for replying i wou
 ld like to return this and get my refund as credits           04:59 PM, 09th Mar                   Mohammad                   You would like to return it through the online return request?           05:00 PM, 09th Mar                     Airra Hernandez                    yes           05:01 PM, 09th Mar                   Mohammad                   Kindly hold for a moment till I create the return request.           05:03 PM, 09th Mar                   Mohammad                   We have created the return request on behalf of you.           05:04 PM, 09th Mar                   Mohammad                   You can also track the return request via the LMG website https://rb.gy/axvrkqthrough the tracking number RP030923003404.           05:05 PM, 09th Mar                   Mohammad                   We would like to inform you that your product will take 2 - 3 business days to reach our warehouse after successful pickup and it will take us 1 - 2 business days from the time we receive yo
 ur return to conduct a quality check and issue your refund.           05:06 PM, 09th Mar                   Mohammad                   Once the refund of amount AED 26 will be done as refund voucher, you will be notified for the same.           05:06 PM, 09th Mar                   Mohammad                   Is there anything else I can assist you with?           05:09 PM, 09th Mar                     Airra Hernandez                    im sorry but can you schedule the return on wednesday next week during my day off? thank you so much for your considereration           05:10 PM, 09th Mar                   Mohammad                   Kindly note that you will get the call from the driver before pickup and you can instruct him to collect the item as per your convenience.           05:11 PM, 09th Mar                   Mohammad                   It was a pleasure to assist you. Thank you for shopping with Centrepoint.  Have a wonderful day.           05:14 PM, 09th Mar                     
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