Subject: Ticket Assigned - Conversation with Sahana
From: Max <[email-masked]>
To: [email-masked]
Date: Wed, 08 Mar 2023 15:21:16 +0000

Hi Mohammad Khalid,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Sahana Sahana                    If I ask you How can I cancel the order           06:54 PM, 08th Mar                     Sahana                    How will I get the refund           06:54 PM, 08th Mar                   Mohammad                   Good Evening Sahana, Thank you for contacting Max, This is Khalid, I will be happy to help you.           06:57 PM, 08th Mar                     Sahana                    Hai           07:00 PM, 08th Mar                     Sahana                    I would like to cancel the order           07:00 PM, 08th Mar                     Sahana                    I want refund           07:00 PM, 08th Mar                   Mohammad                   Kindly allow me a moment to check the details for you.           07:01 PM, 08th Mar                     Sahana                    K           07:02 PM, 08th Mar              
      Mohammad                   Could you please confirm us your order id 9416404168?           07:03 PM, 08th Mar                     Sahana                    What is order id           07:04 PM, 08th Mar                   Mohammad                   The order which you want to cancel.           07:05 PM, 08th Mar                     Sahana                    This item           07:06 PM, 08th Mar                     Sahana                             07:06 PM, 08th Mar                   Mohammad                   Kindly note that we are not able to cancel the order once it placed successfully.           07:07 PM, 08th Mar                     Sahana                    You are not even cancelling it and also not available in store           07:09 PM, 08th Mar                     Sahana                    What should I do           07:09 PM, 08th Mar                     Sahana                    It's taking tooo long           07:09 PM, 08th Mar                   Mohammad            
        Kindly note that we have already escalated your issue to the store team to make it ready for collection asap.           07:10 PM, 08th Mar                   Mohammad                   We request you to kindly allow us some time so that we can do the needful for you.           07:10 PM, 08th Mar                     Sahana                    I can't be more patient           07:11 PM, 08th Mar                   Mohammad                   Kindly accept our full apologies for the inconvenience we have caused you, this is definitely not the experience we wish you to have.           07:13 PM, 08th Mar                   Mohammad                   Rest assured our team is working to resolve your issue and will get back to you as soon as possible.           07:13 PM, 08th Mar                     Sahana                    It's been more than 10days           07:13 PM, 08th Mar                   Mohammad                   We know that this would be really frustrating for you.           
 07:14 PM, 08th Mar                     Sahana                    Give me the exact date it is frustrating to wait           07:16 PM, 08th Mar                   Mohammad                   We cannot assure you about the date and timings but will try to make it available for collection as earliest as possible.           07:17 PM, 08th Mar                   Mohammad                   It was a pleasure to assist you. Thank you for shopping with Max.  Have a wonderful day.           07:19 PM, 08th Mar                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5813816