Subject: Ticket Assigned - Conversation with Gayu Prathab
From: Max <[email-masked]>
To: [email-masked]
Date: Wed, 08 Mar 2023 13:58:06 +0000

Hi Mohammad Khalid,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Gayu Prathab Gayu Prathab                    HI           05:41 PM, 08th Mar                     Gayu Prathab                    You've used AED 4 from your Shukran Pay wallet on Max for order #9418208621. Your available balance is AED 0.           05:42 PM, 08th Mar                     Gayu Prathab                    But i cant do the credit my amount in this order           05:42 PM, 08th Mar                     Gayu Prathab                    Please return my shukran pay points 23 and 4.50dhms cash pay back           05:42 PM, 08th Mar                   Mohamed                   Hi Gayu, Good Evening, Thank you for contacting us. My name is Mohamed, I will be happy to assist you.           05:43 PM, 08th Mar                     Gayu Prathab                    Please respond asap...  I couldnt pay my amount on that paying moment... All are vanished.. so 
 i begun from first... Thatswhy i shukran amount and points are vanished           05:44 PM, 08th Mar                     Gayu Prathab                    Offer time only for 15 mins           05:44 PM, 08th Mar                     Gayu Prathab                    But i cant do payment as well in this moment           05:44 PM, 08th Mar                     Gayu Prathab                             05:46 PM, 08th Mar                   Mohammad                   Good Evening Gayu, Thank you for contacting Max, This is Khalid, I will be happy to help you.           05:46 PM, 08th Mar                     Gayu Prathab                    Hi khalid           05:46 PM, 08th Mar                     Gayu Prathab                    Pls response for above messages           05:46 PM, 08th Mar                   Mohammad                   Could you please share with us the order id under which you try to use the shukran points.           05:48 PM, 08th Mar                     Gayu Prathab            
         9418208621           05:49 PM, 08th Mar                     Gayu Prathab                    Please check           05:49 PM, 08th Mar                     Gayu Prathab                    Please return within 10min. Offer will gone           05:50 PM, 08th Mar                     Gayu Prathab                    But i couldnt pay at that moment. Its vanished           05:51 PM, 08th Mar                   Mohammad                   Let me check the details for you.           05:51 PM, 08th Mar                   Mohammad                   Kindly note that the status of you order is on verifying payment and it is more likely to cancel automatically.           05:52 PM, 08th Mar                   Mohammad                   Once the order will be cancelled the amount will be credited back to your wallet.           05:52 PM, 08th Mar                     Gayu Prathab                    Ok.           05:53 PM, 08th Mar                     Gayu Prathab                    Thank you... If
  any chance, that wallet amount will be debited for my new order  https://www GB.maxfashion.com/ae/en/my-account/order/9418212619?utm_source=hybris&utm_medium=email&utm_campaign=order_confirmation_AE_en           05:54 PM, 08th Mar                   Mohammad                   The amount will not debited for your new order automatically,           05:54 PM, 08th Mar                     Gayu Prathab                    Ok. Thank you           05:55 PM, 08th Mar                   Mohammad                   It was a pleasure to assist you. Thank you for shopping with Max.  Have a wonderful day.           05:55 PM, 08th Mar                     Gayu Prathab                    When it will be credited           05:55 PM, 08th Mar                   Mohammad                   Within 24 hours.           05:55 PM, 08th Mar                     Gayu Prathab                    Ok. Thankyou           05:55 PM, 08th Mar                   Mohammad                   It was a pleasure to assist you. Th
 ank you for shopping with Max.  Have a wonderful day.           05:57 PM, 08th Mar                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5813191