Subject: Ticket Assigned - Conversation with Ruth
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Wed, 08 Mar 2023 13:42:01 +0000

Hi Mohammad Khalid,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Ruth Ruth                    Hi           05:15 PM, 08th Mar                     Ruth                    I have an item To return           05:17 PM, 08th Mar                     Ruth                    Can you arrange the return service           05:17 PM, 08th Mar                   Mohammad                   Good Evening Ruth, Thank you for contacting us, This is Khalid, I will be happy to help you.           05:19 PM, 08th Mar                     Ruth                    I have an item To return           05:19 PM, 08th Mar                     Ruth                    Can you arrange the return service           05:19 PM, 08th Mar                   Mohammad                   Could you please confirm us the order id 9580796118?           05:20 PM, 08th Mar                     Ruth                    9418007137           05:21 PM, 08th Mar                  
  Mohammad                   Thank you for sharing the order id.           05:22 PM, 08th Mar                   Mohammad                   Could you please share the name of the items you wish to return?           05:22 PM, 08th Mar                     Ruth                    Plain padded T shirt bra           05:23 PM, 08th Mar                   Mohammad                   Thank you for sharing the name.           05:25 PM, 08th Mar                   Mohammad                   Kindly note that as per the return policy all the Lingerie items are non returnable.           05:25 PM, 08th Mar                   Mohammad                   This is the reason that you are not able to view the return option in your app for the same.           05:26 PM, 08th Mar                   Mohammad                   Is there anything else I can assist you with?           05:27 PM, 08th Mar                     Ruth                    It was mentioned before the order           05:28 PM, 08th Mar         
             Ruth                    That can be returned           05:28 PM, 08th Mar                   Mohammad                   Could you please share with us the screenshot where it was mentioned as returnable?           05:30 PM, 08th Mar                     Ruth                    I'm checking on the website. And moreover the quality is not the same there's a damage           05:31 PM, 08th Mar                   Mohammad                   If there is a damage kindly share with us the image of the physical item showing damage.           05:31 PM, 08th Mar                     Ruth                    Ok wait           05:32 PM, 08th Mar                     Ruth                             05:33 PM, 08th Mar                     Ruth                    And I received before less than one hour           05:33 PM, 08th Mar                     Ruth                    Didn't open yet even           05:33 PM, 08th Mar                   Mohammad                   Thank you for sharing th
 e image.           05:34 PM, 08th Mar                   Mohammad                   As we can check it doesn't seems like damaged.           05:35 PM, 08th Mar                     Ruth                    Oh is it           05:36 PM, 08th Mar                     Ruth                    It seems damahed to me           05:36 PM, 08th Mar                   Mohammad                   Ok, then we will create the return request for the same.           05:38 PM, 08th Mar                     Ruth                    Yes please           05:38 PM, 08th Mar                   Mohammad                   Kindly wait for a moment till I make return request.           05:38 PM, 08th Mar                     Ruth                    Sure           05:38 PM, 08th Mar                   Mohammad                   Thank you for your patience.           05:39 PM, 08th Mar                   Mohammad                   As per your request I have created the return request           05:39 PM, 08th Mar          
            Ruth                    Appreciate           05:40 PM, 08th Mar                   Mohammad                   The return tracking id is : RP030823003947           05:40 PM, 08th Mar                   Mohammad                   The collection will be processed by the transportation partner, LMG within 2 to 5 working days.           05:40 PM, 08th Mar                     Ruth                    No worries.           05:40 PM, 08th Mar                     Ruth                    Thanks.           05:40 PM, 08th Mar                   Mohammad                   You can also track the return request via the LMG website https://rb.gy/q5uxt2 through the tracking number RP030823003947.           05:40 PM, 08th Mar                   Mohammad                   Is there anything else I can assist you with?           05:41 PM, 08th Mar                     Ruth                    No.           05:41 PM, 08th Mar                     Ruth                    That's all           05:41 PM, 
 08th Mar                   Mohammad                   It was a pleasure to assist you. Thank you for shopping with Centrepoint.  Have a wonderful day.           05:41 PM, 08th Mar                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5813063