Subject: Note Added - [#5563317] Feedback or suggestions
From: Max <[email-masked]>
To: [email-masked]
Date: Wed, 08 Mar 2023 12:45:40 +0000

Hi ,    Sibusiso Quvane added a note and wants you to have a look.   Ticket URL:  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5563317    Subject:  Feedback or suggestions   Requester: Nanitha Rachel    Note Content:   <div class="WordSection1">
<div class="MsoNormal">Hi Akshay</div>
<div></div>
<div></div>
<div class="MsoNormal"></div>
<div> </div>
<div></div>
<div class="MsoNormal"></div>
<div> </div>
<div></div>
<div class="MsoNormal">Trust this email finds you well, Please note that this issue has been closed with the customer.  I have spoken to the customer apologized and made arrangement with her to go back to the store to redeem her voucher.  Customer issue is now
 resolved.</div>
<div></div>
<div></div>
<div class="MsoNormal"></div>
<div> </div>
<div></div>
<div class="MsoNormal"></div>
<div> </div>
<div></div>
<div class="MsoNormal">Regards</div>
<div></div>
<div></div>
<div class="MsoNormal">Sibusiso</div>
<div></div>
<div></div>
<div class="MsoNormal"></div>
<div> </div>
<div></div>
<div>
<div style="border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0in 0in 0in">
<div class="MsoNormal"><b></b></div>
</div>
</div>
</div>
<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>From: Akshay Berry &lt;[email-masked]&gt; <br>
<b>Sent:</b> Tuesday, March 7, 2023 10:35 PM<br>
<b>To:</b> Max &lt;[email-masked]&gt;; Max Segaya &lt;[email-masked]&gt;; Sibusiso Quvane &lt;[email-masked]&gt;; Mansoor Veluthandiyil &lt;[email-masked]&gt;; Sandeep Narain &lt;[email-masked]&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;[email-masked]&gt;<br>
<b>Subject:</b> RE: [#5563317] - Feedback or suggestions</div>
<div></div>
<div></div>

<div class="MsoNormal"></div>
<div> </div>
<div></div>
<div class="MsoNormal">Hi <a id="OWAAM6298737110044246888E38062ADBBB20" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Sandeep</span></a>,</div>
<div></div>
<div></div>
<div class="MsoNormal"></div>
<div> </div>
<div></div>
<div class="MsoNormal">Reminder on the below.</div>
<div></div>
<div></div>
<div class="MsoNormal"></div>
<div> </div>
<div></div>
<div class="MsoNormal">Regards,</div>
<div></div>
<div></div>
<div>
<div class="MsoNormal">
<img width="122" height="58" style="width:1.2708in;height:.6041in" id="Picture_x0020_8" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0NDAxNDA5MDkyNywiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.gMpmq-dE409ADjeafiQH0UMD-kaQnEmh5baYlaVAB24" data-id="2044014090927" alt="Logo

Description automatically generated"><b><span style="font-size:12.0pt"></span></b>
</div>
<div></div>
<div></div>
<div class="MsoNormal"><b><span style='font-size:10.0pt;font-family:"Calibri Light",sans-serif'>Akshay Berry</span></b></div>
<div></div>
<div></div>
<div class="MsoNormal">
<span style='font-size:10.0pt;font-family:"Calibri Light",sans-serif;color:#242424;background:white'>Vendor Support &amp; Escalations Specialist</span><b><span style='font-size:10.0pt;font-family:"Calibri Light",sans-serif'></span></b>
</div>
<div></div>
<div></div>
<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri Light",sans-serif'>T: +971 4 5172125</span></div>
<div></div>
<div></div>
<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri Light",sans-serif'>Landmark Group HQ, Marina, Dubai, UAE</span></div>
<div></div>
<div></div>
</div>
<div class="MsoNormal"></div>
<div> </div>
<div></div>
<div>
<div style="border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0in 0in 0in">
<div class="MsoNormal">
<b>From:</b> Akshay Berry <br>
<b>Sent:</b> Thursday, March 2, 2023 5:52 PM<br>
<b>To:</b> 'Max' &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Max Segaya &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Sibusiso Quvane &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;;
 Mansoor Veluthandiyil &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Sandeep Narain &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> RE: [#5563317] - Feedback or suggestions</div>
<div></div>
<div></div>
</div>
</div>
<div class="MsoNormal"></div>
<div> </div>
<div></div>
<div class="MsoNormal">Hi <a id="OWAAM50CB6D0E9BD44163970A7BC9ED2EB73B" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Sandeep</span></a>,</div>
<div></div>
<div></div>
<div class="MsoNormal"></div>
<div> </div>
<div></div>
<div class="MsoNormal">No response from the team if issue is resolved. Assist to close customer complaint.</div>
<div></div>
<div></div>
<div class="MsoNormal"></div>
<div> </div>
<div></div>
<div class="MsoNormal">Regards,</div>
<div></div>
<div></div>
<div>
<div class="MsoNormal">
<img width="122" height="58" style="width:1.2708in;height:.6041in" id="Picture_x0020_7" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0NDAxNDA5MDkyNywiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.gMpmq-dE409ADjeafiQH0UMD-kaQnEmh5baYlaVAB24" data-id="2044014090927" alt="Logo

Description automatically generated"><b><span style="font-size:12.0pt"></span></b>
</div>
<div></div>
<div></div>
<div class="MsoNormal"><b><span style='font-size:10.0pt;font-family:"Calibri Light",sans-serif'>Akshay Berry</span></b></div>
<div></div>
<div></div>
<div class="MsoNormal">
<span style='font-size:10.0pt;font-family:"Calibri Light",sans-serif;color:#242424;background:white'>Vendor Support &amp; Escalations Specialist</span><b><span style='font-size:10.0pt;font-family:"Calibri Light",sans-serif'></span></b>
</div>
<div></div>
<div></div>
<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri Light",sans-serif'>T: +971 4 5172125</span></div>
<div></div>
<div></div>
<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri Light",sans-serif'>Landmark Group HQ, Marina, Dubai, UAE</span></div>
<div></div>
<div></div>
</div>
<div class="MsoNormal"></div>
<div> </div>
<div></div>
<div>
<div style="border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0in 0in 0in">
<div class="MsoNormal">
<b>From:</b> Akshay Berry <br>
<b>Sent:</b> Tuesday, February 28, 2023 1:45 PM<br>
<b>To:</b> Max &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Max Segaya &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Sibusiso Quvane &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;;
 Mansoor Veluthandiyil &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> RE: [#5563317] - Feedback or suggestions</div>
<div></div>
<div></div>
</div>
</div>
<div class="MsoNormal"></div>
<div> </div>
<div></div>
<div class="MsoNormal">Hi <a id="OWAAM5DC6E79306F744E7AEA1CBCF9E785215" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Mansoor</span></a>,</div>
<div></div>
<div></div>
<div class="MsoNormal"></div>
<div> </div>
<div></div>
<div class="MsoNormal">Inform store team to contact customer and close the below complaint.</div>
<div></div>
<div></div>
<div class="MsoNormal"></div>
<div> </div>
<div></div>
<div class="MsoNormal">Customer Name : Nanitha Rachel </div>
<div></div>
<div></div>
<div class="MsoNormal">Store Name: Max Segaya Branch Beside Al Hayat Mall</div>
<div></div>
<div></div>
<div class="MsoNormal">Date of visit : jan 8 ,sun ( 3:45 pm till 5:00 pm ) </div>
<div></div>
<div></div>
<div class="MsoNormal">Contact Number: 38435338</div>
<div></div>
<div></div>
<div class="MsoNormal"></div>
<div> </div>
<div></div>
<div class="MsoNormal">Regards,</div>
<div></div>
<div></div>
<div>
<div class="MsoNormal">
<img width="122" height="58" style="width:1.2708in;height:.6041in" id="Picture_x0020_6" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0NDAxNDA5MDkyNywiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.gMpmq-dE409ADjeafiQH0UMD-kaQnEmh5baYlaVAB24" data-id="2044014090927" alt="Logo

Description automatically generated"><b><span style="font-size:12.0pt"></span></b>
</div>
<div></div>
<div></div>
<div class="MsoNormal"><b><span style='font-size:10.0pt;font-family:"Calibri Light",sans-serif'>Akshay Berry</span></b></div>
<div></div>
<div></div>
<div class="MsoNormal">
<span style='font-size:10.0pt;font-family:"Calibri Light",sans-serif;color:#242424;background:white'>Vendor Support &amp; Escalations Specialist</span><b><span style='font-size:10.0pt;font-family:"Calibri Light",sans-serif'></span></b>
</div>
<div></div>
<div></div>
<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri Light",sans-serif'>T: +971 4 5172125</span></div>
<div></div>
<div></div>
<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri Light",sans-serif'>Landmark Group HQ, Marina, Dubai, UAE</span></div>
<div></div>
<div></div>
</div>
<div class="MsoNormal"></div>
<div> </div>
<div></div>
<div>
<div style="border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0in 0in 0in">
<div class="MsoNormal">
<b>From:</b> Akshay Berry &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
<br>
<b>Sent:</b> Tuesday, February 21, 2023 9:00 PM<br>
<b>To:</b> Aneesh Ravi &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Max &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Max Segaya &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Sibusiso Quvane &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;;
 Mansoor Veluthandiyil &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> RE: [#5563317] - Feedback or suggestions</div>
<div></div>
<div></div>
</div>
</div>
<div class="MsoNormal"></div>
<div> </div>
<div></div>
<div class="MsoNormal">Hi <a id="OWAAMA7D007ED692E458A8B94E16E155D832C" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Mansoor Veluthandiyil</span></a>
<a id="OWAAM45C72B73AA504F85B68D5D52632FDCF8" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Sibusiso Quvane</span></a>,</div>
<div></div>
<div></div>
<div class="MsoNormal"></div>
<div> </div>
<div></div>
<div class="MsoNormal">Reminder.</div>
<div></div>
<div></div>
<div class="MsoNormal"></div>
<div> </div>
<div></div>
<div class="MsoNormal">Regards,</div>
<div></div>
<div></div>
<div>
<div class="MsoNormal">
<img width="122" height="58" style="width:1.2708in;height:.6041in" id="Picture_x0020_5" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0NDAxNDA5MDkyNywiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.gMpmq-dE409ADjeafiQH0UMD-kaQnEmh5baYlaVAB24" data-id="2044014090927" alt="Logo

Description automatically generated"><b><span style="font-size:12.0pt"></span></b>
</div>
<div></div>
<div></div>
<div class="MsoNormal"><b><span style='font-size:10.0pt;font-family:"Calibri Light",sans-serif'>Akshay Berry</span></b></div>
<div></div>
<div></div>
<div class="MsoNormal">
<span style='font-size:10.0pt;font-family:"Calibri Light",sans-serif;color:#242424;background:white'>Vendor Support &amp; Escalations Specialist</span><b><span style='font-size:10.0pt;font-family:"Calibri Light",sans-serif'></span></b>
</div>
<div></div>
<div></div>
<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri Light",sans-serif'>T: +971 4 5172125</span></div>
<div></div>
<div></div>
<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri Light",sans-serif'>Landmark Group HQ, Marina, Dubai, UAE</span></div>
<div></div>
<div></div>
</div>
<div class="MsoNormal"></div>
<div> </div>
<div></div>
<div>
<div style="border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0in 0in 0in">
<div class="MsoNormal">
<b>From:</b> Akshay Berry <br>
<b>Sent:</b> Monday, February 20, 2023 12:53 PM<br>
<b>To:</b> Aneesh Ravi &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; 'Max' &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Max Segaya &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Sibusiso Quvane &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;;
 Mansoor Veluthandiyil &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> RE: [#5563317] - Feedback or suggestions</div>
<div></div>
<div></div>
</div>
</div>
<div class="MsoNormal"></div>
<div> </div>
<div></div>
<div class="MsoNormal">Hi <a id="OWAAM2005F6B0DFEB4C3CBD3D1FC844254160" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Sibusiso</span></a>
<a id="OWAAMCCBBD4032D684CD38139242D10CD2838" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Mansoor Veluthandiyil</span></a>,</div>
<div></div>
<div></div>
<div class="MsoNormal"></div>
<div> </div>
<div></div>
<div class="MsoNormal">Assist to resolve customer complaint.</div>
<div></div>
<div></div>
<div class="MsoNormal"></div>
<div> </div>
<div></div>
<div class="MsoNormal">Customer Name : Nanitha Rachel </div>
<div></div>
<div></div>
<div class="MsoNormal">Store Name: Max Segaya Branch Beside Al Hayat Mall</div>
<div></div>
<div></div>
<div class="MsoNormal">Date of visit : jan 8 ,sun ( 3:45 pm till 5:00 pm ) </div>
<div></div>
<div></div>
<div class="MsoNormal">Contact Number: 38435338</div>
<div></div>
<div></div>
<div class="MsoNormal"></div>
<div> </div>
<div></div>
<div class="MsoNormal">Regards,</div>
<div></div>
<div></div>
<div>
<div class="MsoNormal">
<img width="122" height="58" style="width:1.2708in;height:.6041in" id="Picture_x0020_4" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0NDAxNDA5MDkyNywiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.gMpmq-dE409ADjeafiQH0UMD-kaQnEmh5baYlaVAB24" data-id="2044014090927" alt="Logo

Description automatically generated"><b><span style="font-size:12.0pt"></span></b>
</div>
<div></div>
<div></div>
<div class="MsoNormal"><b><span style='font-size:10.0pt;font-family:"Calibri Light",sans-serif'>Akshay Berry</span></b></div>
<div></div>
<div></div>
<div class="MsoNormal">
<span style='font-size:10.0pt;font-family:"Calibri Light",sans-serif;color:#242424;background:white'>Vendor Support &amp; Escalations Specialist</span><b><span style='font-size:10.0pt;font-family:"Calibri Light",sans-serif'></span></b>
</div>
<div></div>
<div></div>
<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri Light",sans-serif'>T: +971 4 5172125</span></div>
<div></div>
<div></div>
<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri Light",sans-serif'>Landmark Group HQ, Marina, Dubai, UAE</span></div>
<div></div>
<div></div>
</div>
<div class="MsoNormal"></div>
<div> </div>
<div></div>
<div>
<div style="border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0in 0in 0in">
<div class="MsoNormal">
<b>From:</b> Akshay Berry <br>
<b>Sent:</b> Wednesday, February 8, 2023 3:51 PM<br>
<b>To:</b> Aneesh Ravi &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Max &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Max Segaya &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Sibusiso Quvane &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> RE: [#5563317] - Feedback or suggestions</div>
<div></div>
<div></div>
</div>
</div>
<div class="MsoNormal"></div>
<div> </div>
<div></div>
<div class="MsoNormal">Hi <a id="OWAAM4A95D27EE1ED43B8A8E6B05BD61B6E77" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Max Segaya</span></a>
<a id="OWAAME5EF08FEF5E54A9B95B16267E0AC4795" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Sibusiso</span></a>,</div>
<div></div>
<div></div>
<div class="MsoNormal"></div>
<div> </div>
<div></div>
<div class="MsoNormal">Reminder on the below complaint. Customer is coming back to us.</div>
<div></div>
<div></div>
<div class="MsoNormal"></div>
<div> </div>
<div></div>
<div class="MsoNormal">Customer Name : Nanitha Rachel  </div>
<div></div>
<div></div>
<div class="MsoNormal">Store Name: Max Segaya Branch Beside Al Hayat Mall </div>
<div></div>
<div></div>
<div class="MsoNormal">Date of visit : jan 8 ,sun ( 3:45 pm till 5:00 pm )  </div>
<div></div>
<div></div>
<div class="MsoNormal">Contact Number: 38435338</div>
<div></div>
<div></div>
<div class="MsoNormal"></div>
<div> </div>
<div></div>
<div class="MsoNormal">Regards,</div>
<div></div>
<div></div>
<div>
<div class="MsoNormal">
<img width="122" height="58" style="width:1.2708in;height:.6041in" id="Picture_x0020_58" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0NDAxNDA5MDkyNywiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.gMpmq-dE409ADjeafiQH0UMD-kaQnEmh5baYlaVAB24" data-id="2044014090927" alt="Logo

Description automatically generated"><b><span style="font-size:12.0pt"></span></b>
</div>
<div></div>
<div></div>
<div class="MsoNormal"><b><span style='font-size:10.0pt;font-family:"Calibri Light",sans-serif'>Akshay Berry</span></b></div>
<div></div>
<div></div>
<div class="MsoNormal">
<span style='font-size:10.0pt;font-family:"Calibri Light",sans-serif;color:#242424;background:white'>Vendor Support &amp; Escalations Specialist</span><b><span style='font-size:10.0pt;font-family:"Calibri Light",sans-serif'></span></b>
</div>
<div></div>
<div></div>
<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri Light",sans-serif'>T: +971 4 5172125</span></div>
<div></div>
<div></div>
<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri Light",sans-serif'>Landmark Group HQ, Marina, Dubai, UAE</span></div>
<div></div>
<div></div>
</div>
<div class="MsoNormal"></div>
<div> </div>
<div></div>
<div>
<div style="border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0in 0in 0in">
<div class="MsoNormal">
<b>From:</b> Aneesh Ravi &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
<br>
<b>Sent:</b> Tuesday, January 24, 2023 2:25 PM<br>
<b>To:</b> Akshay Berry &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Max &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Max Segaya &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> Re: [#5563317] - Feedback or suggestions</div>
<div></div>
<div></div>
</div>
</div>
<div class="MsoNormal"></div>
<div> </div>
<div></div>
<div>
<div class="MsoNormal">Hi</div>
<div></div>
<div></div>
</div>
<div>
<div class="MsoNormal">All I'm transfer to max Bcc on September </div>
<div></div>
<div></div>
</div>
<div>
<div class="MsoNormal">Mr Collin handling max segaya. </div>
<div></div>
<div></div>
</div>
<div>
<div class="MsoNormal">Future emails pl mark to max segaya </div>
<div></div>
<div></div>
</div>
<div>
<div class="MsoNormal">store I'd </div>
<div></div>
<div></div>
</div>
<div>
<div class="MsoNormal">Dear Segaya team</div>
<div></div>
<div></div>
</div>
<div>
<div class="MsoNormal">I had forward the emails kindly check and update </div>
<div></div>
<div></div>
</div>
<div>
<div class="MsoNormal"></div>
<div> </div>
<div></div>
</div>
<div>
<div class="MsoNormal"></div>
<div> </div>
<div></div>
</div>
<div>
<div class="MsoNormal">Thanks </div>
<div></div>
<div></div>
</div>
<div>
<div class="MsoNormal">Aneesh ravi </div>
<div></div>
<div></div>
</div>
<div class="MsoNormal"></div>
<div> </div>
<div></div>
<div class="MsoNormal"></div>
<div> </div>
<div></div>
<div class="MsoNormal" align="center" style="text-align:center">
<hr align="center">
</div>
<div id="divRplyFwdMsg">
<div class="MsoNormal">
<b><span style="color:black">From:</span></b><span style="color:black"> Akshay Berry &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Sent:</b> Thursday, January 19, 2023 5:53 PM<br>
<b>To:</b> Max &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Aneesh Ravi &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> RE: [#5563317] - Feedback or suggestions</span> </div>
<div></div>
<div></div>
<div>
<div class="MsoNormal"> </div>
<div></div>
<div></div>
</div>
</div>
<div>
<div>
<div class="xmsonormal" style="margin:0in">Hi <a id="OWAAMF29A445F5A794548A87F250FA659D74D" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Aneesh Ravi</span></a>,</div>
<div></div>
<div></div>
<div class="xmsonormal" style="margin:0in"> </div>
<div></div>
<div></div>
<div class="xmsonormal" style="margin:0in">Reminder on the below customer complaint. Arrange call back and resolve the issue.</div>
<div></div>
<div></div>
<div class="xmsonormal" style="margin:0in"> </div>
<div></div>
<div></div>
<div class="xmsonormal" style="margin:0in">Customer Name : Nanitha Rachel  </div>
<div></div>
<div></div>
<div class="xmsonormal" style="margin:0in">Store Name: Max Segaya Branch Beside Al Hayat Mall
</div>
<div></div>
<div></div>
<div class="xmsonormal" style="margin:0in">Date of visit : jan 8</div>
<div></div>
<div></div>
<div class="xmsonormal" style="margin:0in">Contact Number: 38435338</div>
<div></div>
<div></div>
<div class="xmsonormal" style="margin:0in"> </div>
<div></div>
<div></div>
<div class="xmsonormal" style="margin:0in">Regards,</div>
<div></div>
<div></div>
<div>
<div class="xmsonormal" style="margin:0in"><img width="122" height="58" style="width:1.2708in;height:.6041in" id="x_Picture_x0020_58" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0NDAxNDA5MDkyNywiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.gMpmq-dE409ADjeafiQH0UMD-kaQnEmh5baYlaVAB24" data-id="2044014090927" alt="Logo

Description automatically generated"></div>
<div></div>
<div></div>
<div class="xmsonormal" style="margin:0in"><b><span style='font-size:10.0pt;font-family:"Calibri Light",sans-serif'>Akshay Berry</span></b></div>
<div></div>
<div></div>
<div class="xmsonormal" style="margin:0in"><span style='font-size:10.0pt;font-family:"Calibri Light",sans-serif;color:#242424;background:white'>Vendor Support &amp; Escalations Specialist</span></div>
<div></div>
<div></div>
<div class="xmsonormal" style="margin:0in"><span style='font-size:10.0pt;font-family:"Calibri Light",sans-serif'>T: +971 4 5172125</span></div>
<div></div>
<div></div>
<div class="xmsonormal" style="margin:0in"><span style='font-size:10.0pt;font-family:"Calibri Light",sans-serif'>Landmark Group HQ, Marina, Dubai, UAE</span></div>
<div></div>
<div></div>
</div>
<div class="xmsonormal" style="margin:0in"> </div>
<div></div>
<div></div>
<div>
<div style="border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0in 0in 0in">
<div class="xmsonormal" style="margin:0in">
<b>From:</b> Max &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
<br>
<b>Sent:</b> Wednesday, January 11, 2023 3:06 PM<br>
<b>To:</b> Aneesh Ravi &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Mayur Hotwani &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> Fwd: [#5563317] - Feedback or suggestions</div>
<div></div>
<div></div>
</div>
</div>
<div class="xmsonormal" style="margin:0in"> </div>
<div></div>
<div></div>
<div><b><i><span style="font-size:13.5pt;color:indianred">CAUTION: External email sender. Use care when clicking on links or opening attachments!
</span></i></b></div>
<div></div>
<div></div>
<div>
<div>
<div>
<div>
<div class="xmsonormal" style="margin:0in"><span style="font-size:10.5pt;color:#183247">Hi Team,</span></div>
<div></div>
<div></div>
</div>
<div>
<div class="xmsonormal" style="margin:0in"><span style="font-size:10.5pt;color:#183247">Is there any update?<br>
<br>
Problem Statement: Reserved Items<br>
Customer Name : Nanitha Rachel  <br>
Store Name: Max Segaya Branch Beside Al Hayat Mall <br>
Date of visit : jan 8 ,sun ( 3:45 pm till 5:00 pm )  <br>
Email ID: <a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a><br>
Contact Number: 38435338 <br>
Assistance Required: Quick Assistance Required<br>
<br>
Issue Description: Customer is reporting that ",I have selected a couple of women clothing at segaya Max location and requested my items to be reserved in a bag with my number on it to purchase it using my gift voucher on jan9 the following day . As i did not
 have my voucher and live a bit far".<br>
<br>
"The cashier counter person did not cooperate despite there being a 24hr reservation policy for customer rights . The cashier at the counter was very impolite , unkind and was not keeping the customer interests in mind . I would sincerely want my reserved items
 reserved until tomorrow for purchase and would not like to be treated this way at any cost". Kindly look into it and do needful. </span></div>
<div></div>
<div></div>
</div>
<div>
<div class="xmsonormal" style="margin:0in"><span style="font-size:10.5pt;color:#183247"> </span></div>
<div></div>
<div></div>
</div>
<div>
<div class="xmsonormal" style="margin:0in">
<span style="font-size:10.5pt;color:#183247">Thank You,<br>
</span><span style="font-size:10.5pt;color:black">Max </span><span style="font-size:10.5pt;color:#183247">Support Team</span>
</div>
<div></div>
<div></div>
</div>
<div>
<div class="xmsonormal" style="margin:0in"><span style="font-size:10.5pt;font-family:-Apple-System"> </span></div>
<div></div>
<div></div>
</div>
<div>
<blockquote style="margin-top:5.0pt;margin-bottom:5.0pt">
<div class="xmsonormal" style="margin:0in"><span style="font-size:10.5pt;font-family:-Apple-System">On Wed, 11 Jan at 11:25 AM
<span class="xseparator">, Max &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:
</span></span></div>
<div></div>
<div></div>
<div>
<div>
<div class="xmsonormal" style="margin:0in"><span style="font-size:10.5pt;font-family:-Apple-System">Hi Team,</span></div>
<div></div>
<div></div>
</div>
<div>
<div class="xmsonormal" style="margin:0in"><span style="font-size:10.5pt;font-family:-Apple-System">Is there any update?<br>
<br>
Problem Statement: Reserved Items<br>
Customer Name : Nanitha Rachel  <br>
Store Name: Max Segaya Branch Beside Al Hayat Mall <br>
Date of visit : jan 8 ,sun ( 3:45 pm till 5:00 pm )  <br>
Email ID: <a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a><br>
Contact Number: 38435338 <br>
Assistance Required: Quick Assistance Required<br>
<br>
Issue Description: Customer is reporting that ",I have selected a couple of women clothing at segaya Max location and requested my items to be reserved in a bag with my number on it to purchase it using my gift voucher on jan9 the following day . As i did not
 have my voucher and live a bit far".<br>
<br>
"The cashier counter person did not cooperate despite there being a 24hr reservation policy for customer rights . The cashier at the counter was very impolite , unkind and was not keeping the customer interests in mind . I would sincerely want my reserved items
 reserved until tomorrow for purchase and would not like to be treated this way at any cost". Kindly look into it and do needful. </span></div>
<div></div>
<div></div>
</div>
<div>
<div class="xmsonormal" style="margin:0in"><span style="font-size:10.5pt;font-family:-Apple-System"> </span></div>
<div></div>
<div></div>
</div>
<div>
<div class="xmsonormal" style="margin:0in"><span style="font-size:10.5pt;font-family:-Apple-System">Thank You,<br>
<span style="color:black;background:white">Max </span>Support Team</span></div>
<div></div>
<div></div>
</div>
</div>
</blockquote>
</div>
</div>
<div class="xmsonormal" style="margin:0in">
<span style="font-size:10.5pt;font-family:-Apple-System"><br>
</span><span style="font-size:1.0pt;font-family:fdtktid;color:white">5563317:1125156</span><span style="font-size:10.5pt;font-family:-Apple-System">
</span>
</div>
<div></div>
<div></div>
</div>
</div>
</div>
</div>

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the
 original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have
 received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any
 delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. <a href="http://www.landmarkgroup.com" rel="noreferrer">www.landmarkgroup.com</a>
</blockquote></div>