Subject: [JIRA] (REL-167226) Refund issue
From: "Himanshubhusan Rath (Jira)" <[email-masked]>
To: [email-masked]
Date: Tue, 07 Mar 2023 15:17:04 +0000

Himanshubhusan Rath *added 1 new comment* and *edited 1 comment*. REL-System Reliability Engineering - Landmark/REL-167226 Refund issue 

Himanshubhusan Rath *added 1 new comment* and *edited 1 comment*.

REL-System Reliability Engineering - Landmark ( https://landmark.atlassian.net/browse/REL?atlOrigin=eyJpIjoiYTc0MjM2YTBjNGYxNGRkM2E3OGZlMWYyODRiZjhhYzEiLCJwIjoiaiJ9 )

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REL-167226 ( https://landmark.atlassian.net/browse/REL-167226?atlOrigin=eyJpIjoiYTc0MjM2YTBjNGYxNGRkM2E3OGZlMWYyODRiZjhhYzEiLCJwIjoiaiJ9 )

Refund issue ( https://landmark.atlassian.net/browse/REL-167226?atlOrigin=eyJpIjoiYTc0MjM2YTBjNGYxNGRkM2E3OGZlMWYyODRiZjhhYzEiLCJwIjoiaiJ9 )
Himanshubhusan Rath 7:13 PM GST

Hi @Reshmaa KJ ,

In this scenario, the following has happened.

* 

Refund has worked correctly and the customer has got 112.5 refund credited to his my credit wallet on 4th Feb, 2023 against the mentioned order 6800476585.

* 

After this, on 23rd Feb, 2023 the customer has tried to place order and as part of this, 112.5 from his wallet amount is redeemed.

* 

However, this order was not successful and therefore the redeemed amount should have been reverted but it was not ( We already know this issue and looking into it )

So, this is again related to the revert-redeem scenario.

We are working on figuring out the root cause of the issue in revert-redeem scenarios. Will update once fixed. Till that time, we need to use the scripts shared with you to credit the amount back to the customer.

cc @Haseeb. N @Prince Raj Anand @Savitha.Keerthi

Himanshubhusan Rath 7:14 PM GST edited

Hi @Reshmaa KJ ,

In this scenario, the following has happened.

* 

Refund has worked correctly and the customer has got 112.5 refund credited to his my credit wallet on 4th Feb, 2023 against the mentioned order 6800476585.

* 

After this, on 23rd 13rd Feb, 2023 the customer has tried to place order and as part of this, 112.5 from his wallet amount is redeemed.

* 

However, this order was not successful and therefore the redeemed amount should have been reverted but it was not ( We already know this issue and looking into it )

So, this is again related to the revert-redeem scenario.

We are working on figuring out the root cause of the issue in revert-redeem scenarios. Will update once fixed. Till that time, we need to use the scripts shared with you to credit the amount back to the customer.

cc @Haseeb. N @Prince Raj Anand @Savitha.Keerthi

View issue ( https://landmark.atlassian.net/browse/REL-167226?atlOrigin=eyJpIjoiYTc0MjM2YTBjNGYxNGRkM2E3OGZlMWYyODRiZjhhYzEiLCJwIjoiaiJ9 )

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